Texting solutions for higher ed

Don't just text students, reach them. View all features »


Achieve campus-wide engagement.


Connect with prospective students.

Student Success

Increase retention with current students.


Improve alumni relations, stewardship, and donations.

Sign up for updates

Stay up to date on the latest industry trends.
[FREE GUIDE]  Texting Across the Enterprise DOWNLOAD
Ready to text?  Create instant, meaningful connections with Cadence. REQUEST DEMO

Best practices for texting students

3 min read

If there’s one thing to take away from this blog, it’s this: Before you hit send, ask yourself, “Is this valuable information for students?”

While texting is a powerful way to engage prospective and current students, there are right and wrong ways to do it. Here are some tips for effective SMS texting.

Identify yourself

Because your text will display as an unknown sender, you need to identify yourself as a human and establish a rapport with your students. A student is much more likely to engage with a person than a message.

texting best practices

Address students directly

When you address students directly, you show that they are not just another number in a large group. Using a student’s name also eliminates confusion and shows that your text is indeed intended for them.

texting best practices

Strike the right tone

If you come across as too personal or lackadaisical, it can confuse someone and make it difficult to build trust. On the same hand, a formal, stoic tone can be very off-putting and unfriendly. Be professional, but human with your messages.

Avoid robotic language

Text like you would talk. Don’t be afraid to use emotion, especially if you’re sharing good news. Be personal, concise, and relevant so the student knows they’re dealing with a human being.

texting best practices

Ask questions to prompt action 

This tip is very important. Students want information, and the best way to increase engagement is to ensure that they’re getting as much as possible. If you’re texting an event reminder, ask if they plan to attend. If you’re sending along an invitation to an open house, ask if they know where to park. Make yourself available to them and build a rapport.

texting best practices

Have a goal and a focus 

Texting is personal. While 80% of students want to receive texts from colleges, they do not want what they perceive as spam. (Hint: if they don’t want the message, it’s spam.) Avoid holiday greetings and focus on important information that is helpful to students. Don’t give them a reason to ignore your next text. Get your department involved in the strategy to ensure buy-in across the board.

texting best practices

Be concise

You’re sending a text, not a letter. Make sure your text has all of the pertinent information you wish to convey, but eliminate anything you don’t need.

Build trust with your students

The key is to add personal touch without invading a student’s personal space. An attempt at humor might seem like a great idea, but a funny gif might not resonate with everyone. Think of it as a numbers game where the risk is greater than the reward, even if your intentions are good.

Be ready to respond

You’ve developed a plan to build trust with your students, the last thing you want to do is to violate that trust by disappearing. If you’ve sent a text that asks if they want more information and they reply with a question, you’ll damage your credibility by not getting back to them in a prompt manner.

Have fun – show your excitement!

This is the most important time in your students’ lives, and you’re a part of it. Don’t be afraid to show emotion if the situation calls for it. If a student shares an emoji with you, that’s a green light to send one back!

texting best practices

Ultimately, you should enjoy being a part of your students’ education. Before you hit send on a text, always ask yourself these three questions:

  1. Is this valuable information for the students?
  2. Is this relevant?
  3. Am I being personal?

New call-to-action


How to text students and parents without breaking privacy laws

You already manage student privacy when it comes to emails, phone calls and other channels. The good news is that texting is just another medium. Yes, there are a few special things to keep in mind, but it’s actually fairly simple to be in compliance. Here’s what you need to know.

Continue reading »
Communicating with parents of prospective students

There is no denying the importance of the parents’ role in college application process. Schools that find effective ways to communicate with parents will have an upper hand when it comes to college admissions. This guide will help you identify who you’re talking to and how to best earn parents’ trust.

Continue reading »
Legalities of texting students

You want to text students. But you don’t want to break the law. (Orange may be the new black, but it’s still not your color.) Lucky for you, it’s fairly easy to stay in compliance.

Continue reading »
[FREE TEMPLATES]  15 Texting Templates for Student Success DOWNLOAD