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Lena Militello named Mongoose Client Success Operations Coordinator

1 min read

We are happy to announce the newest member of our Mongoose team. Lena Militello joins us as our Client Success Operations Coordinator.

A University at Buffalo alum with five years of higher education experience in Admissions and Academic Advisement, Lena will help our clients reach new levels of engagement with their constituents. During her time working at Medaille College, texting in Cadence played a major role in helping her identify the need for a strong communication strategy when working with non-traditional and underrepresented students.

If you are a Mongoose client and Cadence user, you’ve no doubt experienced the “Client Love,” and Lena is already hard at work ensuring our client support continues to be unmatched in the industry.

For general inquiries, you can reach Lena at Lena@MongooseResearch.com.

If you have any questions for Mongoose, please contact us.


How to text students and parents without breaking privacy laws

You already manage student privacy when it comes to emails, phone calls and other channels. The good news is that texting is just another medium. Yes, there are a few special things to keep in mind, but it’s actually fairly simple to be in compliance. Here’s what you need to know.

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Communicating with parents of prospective students

There is no denying the importance of the parents’ role in college application process. Schools that find effective ways to communicate with parents will have an upper hand when it comes to college admissions. This guide will help you identify who you’re talking to and how to best earn parents’ trust.

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Best practices for texting students

If there’s one thing to take away from this blog, it’s this: Before you hit send, ask yourself, “Is this valuable information for students?”

While texting is a powerful way to engage prospective and current students, there are right and wrong ways to do it. Here are some tips for effective SMS texting.

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