Live Chat

1:1 Support Is Just a Click Away

Connection-building website-based live chat solutions to help with yield efforts, keeping students engaged, and giving your alumni easy access to staff

Live Chat
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Strengthen Relationships

When visitors can’t find help, they leave. Enhance engagement with instant connections; dedicated support is always at the fingertips of students, parents, and alumni.

Chart icon - SMS Texting Mongoose

Actionable Analytics

Measure your live chats’ performance with a responsive dashboard that tracks conversations, follow-up requests, leads, and mobile phone capture rates.

Compliance Management - Live Chat Solutions

Make it Yours

Spark meaningful conversations with personalized greetings. Showcase your institution’s colors and mascot, enriching interactions and deepening connections.

Feature Packed

A toolkit for support success

  • Convenient Follow-Up: Connect via phone, email, or text if unavailable at time of chat.
  • Archived Insights: Store conversations for later access; use filters for quick search and retrieval.
  • Stay Alerted: Sound and visual notifications ensure every chat gets the attention it deserves.
  • Chat Assignment: Seamlessly transfer or assign chats to specific team members.
  • Team Availability: Toggle between “away” and “available” status, aligning with your team’s schedule.
Student Profile Follow Up
AI & Automation

Your Extra Team Member

  • See Who Connects: Effortlessly capture prospect data: names, emails, and phone numbers.
  • Interactive Info Board: Gather visitor insights for staff, enabling informed, personalized assistance.
  • Department Routing: Direct chats to the right departments; assign groups to specific pages.
  • AI Integration: Seamlessly pair with our AI chatbot, leveraging the power of ChatGPT.
Interactive Board - Live Chat

What do our clients think?

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This is an essential tool and we can’t do without it… We have a very high first generation population so there’s a lot of education that needs to be done.
Natalie Wagoner
Director of Admissions, Frostburg State University
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Cadence reduced our workflow. The students reaching out were more serious… online and graduate staff were excited from the get-go.
Conner Ellinghuysen
Director of Admissions, Buena Vista University
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We broke records for enrollment in 2019, 2021, and 2022. In 2020, we even came out better than most.
Roxanne Stancil
Coordinator for Recruitment Communication & Technology, Jacksonville State University
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Cadence is very easy to use and extremely intuitive. The ability to collect data is also super helpful when creating reports or data supporting student interaction. The webinars and knowledge bases provided are also really helpful when you're looking for best practices.
Roberta Butler
Associate Dean for Residence Life, Rider University
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We have only been a client for a year, but I have been impressed with the many ways that Mongoose is forward thinking about their product, the market and their customers' needs. They really are enthusiastic about their services and their clients.
Cynthia Thornquist
Donor Relations Office, Carroll College
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We have been able to reach students at a whole new level! Communication with our prospective students was virtually non-existent before we began using Cadence.
Joe Beaty
Admissions Recruiter, Faulkner State Community College
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Cadence lets us quickly connect with students who would have been non-responsive to phone calls and emails. Students reply to texts almost immediately.
Barbara Joyner
Associate Dean of Enrollment Management, Newberry College
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Out of all of our vendors, Mongoose is THE BEST at customer service and satisfaction. You can tell client satisfaction is at the forefront of each interaction! For issues ranging from software integrations to best practices for higher ed comm, Mongoose will walk with you. Wouldn't trade this software for anything else! We recommend Cadence every chance we get.
Kayla Goodrich
Director of Admissions Marketing, Oklahoma Christian University
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This is an essential tool and we can’t do without it… We have a very high first generation population so there’s a lot of education that needs to be done.
Natalie Wagoner
Director of Admissions, Frostburg State University
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Cadence reduced our workflow. The students reaching out were more serious… online and graduate staff were excited from the get-go.
Conner Ellinghuysen
Director of Admissions, Buena Vista University
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We broke records for enrollment in 2019, 2021, and 2022. In 2020, we even came out better than most.
Roxanne Stancil
Coordinator for Recruitment Communication & Technology, Jacksonville State University
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Cadence is very easy to use and extremely intuitive. The ability to collect data is also super helpful when creating reports or data supporting student interaction. The webinars and knowledge bases provided are also really helpful when you're looking for best practices.
Roberta Butler
Associate Dean for Residence Life, Rider University
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We have only been a client for a year, but I have been impressed with the many ways that Mongoose is forward thinking about their product, the market and their customers' needs. They really are enthusiastic about their services and their clients.
Cynthia Thornquist
Donor Relations Office, Carroll College
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We have been able to reach students at a whole new level! Communication with our prospective students was virtually non-existent before we began using Cadence.
Joe Beaty
Admissions Recruiter, Faulkner State Community College
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Cadence lets us quickly connect with students who would have been non-responsive to phone calls and emails. Students reply to texts almost immediately.
Barbara Joyner
Associate Dean of Enrollment Management, Newberry College
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Out of all of our vendors, Mongoose is THE BEST at customer service and satisfaction. You can tell client satisfaction is at the forefront of each interaction! For issues ranging from software integrations to best practices for higher ed comm, Mongoose will walk with you. Wouldn't trade this software for anything else! We recommend Cadence every chance we get.
Kayla Goodrich
Director of Admissions Marketing, Oklahoma Christian University
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Cadence provides us with the ability to communicate promptly with students/ families individually or in small to large groups with ease. Best of all, it's incredibly cost-effective!
Brian Filjones
Director of Enrollment Operations, Hilbert College
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Cadence has helped us go from 15 registrants on a Zoom to over 75. This product has helped us have meaningful connections and conversations with our alumni in surprising ways. We can't wait to try out the automatic response/RSVP feature for our events!
Emily Sadler
Assistant Director of the Annual Fund, Sweet Briar College
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We have an ongoing challenge of yielding our students through enrollment. Cadence has helped bridge that gap with newer generations that prefer text.
Jhocelyn Alvarado
Enrollment Marketing Manager, Lamar University
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The most helpful thing about Cadence is the ease of use because it is so well designed. The training tools are fantastic making it quick to learn and easy to teach others. It's opened up the ability to contact some folks that have ignored our calls for years but are open to a quick text engagement.
Mike Cipriani
Associate Director of Annual Giving, Pennsylvania State University
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Mongoose/Cadence texting has increased our student response to emails and decreased our workload! Texting a student to check their email is so easy. I love this company.
Kim Ferguson
Development Coordinator – Owens Foundation
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"We are a small institution with a limited budget; maximizing our time and resources is crucial. In the four months since we implemented Cadence Chat, our bot has assisted more than 450 potential students without anyone from our staff having to step in. Before Cadence Chat, this would have been our people and our time dedicated to answering those questions. Now our bot handles the stress and frees our staff up to focus on maximizing our productivity in other areas!"
Hunter Sisemore
Recruiter, Carl Albert State
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Implementing Cadence has allowed us to efficiently reach out and communicate with our students throughout their entire life cycle, from recruitment through alumni.
David Detar
Senior Admissions Advisor, Rosedale Technical College
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We love the ease of use, the sleek, modern feel, and the feedback and response that we receive from students via text compared to email and phone calls. We love everything about Cadence.
Lowell Ferguson
Lowell Ferguson, CRM Coordinator, Campbell University
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The level of support and access we have to the Cadence team ensures that we stay on track and never feel alone in our efforts.
Brittany Claridge
Assistant Director of First-Year Experience, Johns Hopkins University
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Cadence provides us with the ability to communicate promptly with students/ families individually or in small to large groups with ease. Best of all, it's incredibly cost-effective!
Brian Filjones
Director of Enrollment Operations, Hilbert College
Image
Cadence has helped us go from 15 registrants on a Zoom to over 75. This product has helped us have meaningful connections and conversations with our alumni in surprising ways. We can't wait to try out the automatic response/RSVP feature for our events!
Emily Sadler
Assistant Director of the Annual Fund, Sweet Briar College
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We have an ongoing challenge of yielding our students through enrollment. Cadence has helped bridge that gap with newer generations that prefer text.
Jhocelyn Alvarado
Enrollment Marketing Manager, Lamar University
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The most helpful thing about Cadence is the ease of use because it is so well designed. The training tools are fantastic making it quick to learn and easy to teach others. It's opened up the ability to contact some folks that have ignored our calls for years but are open to a quick text engagement.
Mike Cipriani
Associate Director of Annual Giving, Pennsylvania State University
Image
Mongoose/Cadence texting has increased our student response to emails and decreased our workload! Texting a student to check their email is so easy. I love this company.
Kim Ferguson
Development Coordinator – Owens Foundation
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"We are a small institution with a limited budget; maximizing our time and resources is crucial. In the four months since we implemented Cadence Chat, our bot has assisted more than 450 potential students without anyone from our staff having to step in. Before Cadence Chat, this would have been our people and our time dedicated to answering those questions. Now our bot handles the stress and frees our staff up to focus on maximizing our productivity in other areas!"
Hunter Sisemore
Recruiter, Carl Albert State
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Implementing Cadence has allowed us to efficiently reach out and communicate with our students throughout their entire life cycle, from recruitment through alumni.
David Detar
Senior Admissions Advisor, Rosedale Technical College
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We love the ease of use, the sleek, modern feel, and the feedback and response that we receive from students via text compared to email and phone calls. We love everything about Cadence.
Lowell Ferguson
Lowell Ferguson, CRM Coordinator, Campbell University
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The level of support and access we have to the Cadence team ensures that we stay on track and never feel alone in our efforts.
Brittany Claridge
Assistant Director of First-Year Experience, Johns Hopkins University

Full higher ed lifecycle solutions

Learn more about how Live Chat can be used across campus to achieve your departmental goals.

How can I use Live Chat for admissions/enrollment?
How can I use Live Chat for student success?
How can I use Live Chat for advancement/alumni relations?