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Validating Higher Education Visionaries

When and how to use text nudges on campus

There’s a big difference between who wants to send text nudges to your students and who should be sending text nudges.

Start with the right people

The first step in determining the ‘who’ is setting clear goals. For example, if you want to increase retention rate, put your texts in the hands of the people who understand that specific goal. At the very least, make them a significant part of the process to allow for their input. This will help ensure your messages are as thorough and helpful to recipients as possible.

Get everyone on the same page

The individual goals of each department should be building blocks to your main objectives. Getting a bump in attendance at campus events is great. But, are all the texts sent by your student engagement staff aligned with your overall goals?

Many campuses create a Text Messaging Policy that outlines exactly how texting should — and shouldn’t — be used. The key is to start with a small group, then build your list of senders once you’re up and running.

[ Free Guide ]  Developing a Texting Communications Plan for Current Students Download Now

Texting templates are critical because (and be careful not to fall off your seat) not all staff are wonderful copywriters. In working with over 400 institutions to help develop their texting content strategies, we have found that a content strategy is only as good as the templates provided to staff. This cannot be understated.


View the recording of our webinar hosted by Mongoose’s President, Dave Marshall, about the value of attending this year’s ELEVATE user retreat. Learn reasons why you should attend, how you can convince your boss it’s a good idea, and what to expect when you visit Buffalo this August. 

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[ Free Guide ]  Developing a Texting Communications Plan for Current Students Download Now
ELEVATE 2018 USER RETREAT August 5-8 Buffalo, NY