Why your Mongoose CSL is Your Secret Weapon

There are two universal truths about higher education technology: it’s only as good as the humans using it, and the product should be as productive as possible for the institution.

When your institution invests in a new tool, it’s important that people learn how to use it to make an impact, quickly, and at the lowest cost possible.

How do you evaluate the support and implementation of a technology company and it's offerings?

A great way to start is to ask your peers, check review sites such as G2, as well as research and verify the credentials of your future provider.

At Mongoose, we are honored to have an incredible team of Client Success Leads who believe in thorough but swift training.

Our Client Success Leads will lead your team through a customized implementation of Cadence, higher ed’s premiere engagement platform. This includes:

• An intro call to confirm your goals, your project leadership, systems of record, and other relevant  information
• An integration build-out or data import to ensure your institution’s data is routed into Cadence, so you can send the right messages to the right audiences  at the right times
• A launch call to review best practices and specific engagement tools for your team’s use case (Admissions, Advising, and Annual Giving all have different goals, language, nuances, etc.)

Our support does not stop after onboarding. We insist on collaborating with you to confirm what is working and how we can adjust your strategy to maximize your impact for texting and chat.

We do not take a “one size fits all” approach to our higher education advice. While many institutions and use cases are similar, we know your institution is unique. We follow up to make sure your communications best articulate the value and culture of your college or university. 

Many of our staff have even been in your shoes. On average, Mongoose client success leads have spent five years working in higher education technology or directly on a college campus. 25% of our Client Success Leads were Cadence users at an institution before joining our team.

A Thing Called Client Love

Many vendors claim they are not just a vendor but a partner. At Mongoose, we live this philosophy. Our team will rearrange their schedules to meet with clients in completely different time zones. We answer client questions at 6:45 AM or 10:45 PM. We help you meet your deadlines. Once, a college president decided he wanted to text students to welcome them back to campus. One of our CSLs got him access and trained him in less than a day to do so. 

Mongoose delivers personalized attention that is unrivaled in higher ed. We don’t just respond to your questions. We present solutions and support you in incorporating them. We aren’t satisfied until we know you have everything you need. 

We take so much pride in hearing how we’ve helped our clients. 

“Our team has loved using Cadence, and Mongoose customer service is excellent any time we have any issues.” - Stephanie Hochstetler, Bethel University

“The Mongoose team is always available and willing to help at any time. I have felt and been treated like family every since I have connected with them. And I value the business relationships we have built over time.” -Brian Jackson, McLennan Community College

“The Mongoose system has been so easy compared to our previous texting system. I have found that my staff are far more receptive to your platform.” -Michelle Smith, Sullivan University

We also believe that love is reciprocal. We update our platform based on direct client feedback. We update our implementation and best practices to adapt to the ever-changing higher education landscape. 

With Mongoose, it’s not just about using the best solution but also about investing in the best support.