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Find everything you need to get the most out of Cadence, including case studies, guides, and more.

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Preparing Students for the Return to Campus - Your Communication Strategy Checklist

Whether a student is arriving on campus for the first time as a freshman or graduation is just around the corner, they need support. A sound communication strategy across several channels can create a smooth transition back to campus.

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[Product]

New Feature Announcement: Message Identification Tags

Discover our new feature release: message identification tags that can help you tag, segment & track specific incoming text messages from students.

[Blog]

How Often Should I Be Texting Students?

You want to help students, but you don’t want them throwing their phones in a river because they’re so sick of the constant buzzing from your outreach. 

[Blog]

4 Ways To Use Message Identification Tags To Improve Your Texting Strategies

When you’re texting with hundreds of students, sometimes daily, we know how hard it can be to keep track of incoming messages.

 

[Webinar]

Supporting Students Through COVID-19

Students are reporting COVID-19 mental health challenges but not taking advantage of your support services. What's the disconnect?

[Blog]

4 Hyper-Personalized Communication Tactics Other Schools Aren’t Using

The pedestal on which we’ve placed a higher education is not quite as tall as it was twenty years ago. Your audience is intelligent and used to convenience. 

[Blog]

A 3-step strategy to reaching young alumni

The moment they throw their hat in the air and post a diploma pic, they’re alumni. And you shouldn’t be waiting to reach out to young alumni to start a relationship. 

 

[Webinar]

Rev the Enrollment Engine: Best Practices for Optimizing Your Website for Student Recruitment

While your school's website is loaded with information, it's hard for students to sort through it all. A virtual assistant can help.

[Blog]

3 ways to reach your loftiest fundraising goals with texting

No pressure, Advancement teams! Just reach all of your fundraising goals during yet another wave of a pandemic and national crisis. Texting can help.

[Blog]

How to erase confusion around COVID-19 vaccine and mask requirements

Colleges and universities were hopeful for a “back to normal” fall semester, but with COVID cases back on the rise and the Delta variant causing concerns, we are faced with yet another challenging school year.

[Blog]

Personality traits of parents of Gen Z students

When it comes to parents of Gen Z students, they want to be involved in every step of the enrollment process. Here are some tips to keep them engaged.

[Guide]

Preparing Students for the Return to Campus - Your Communication Strategy Checklist

Whether a student is arriving on campus for the first time as a freshman or graduation is just around the corner, they need support. A sound communication strategy across several channels can create a smooth transition back to campus.

 

[Webinar]

The 411 on University Texting Policies

Every school is different, so your institution needs a texting policy to ensure governance and compliance. In this webinar, Mike Kochczynski and Lauren Mack from Mongoose run down how to handle opt-outs, how to protect important data, the do's and don'ts of using links in texts and so much more.

[GUIDE]

The Complete Toolkit to Launch and Optimize a Texting Platform

This toolkit is full of best practices for every step of the planning process. From choosing a texting platform to maximizing the return on your school’s investment, you’ll be able to follow the success checkpoints as you go.

 

 

[Webinar]

How To Automate, Personalize & Maximize Your Texting Strategy

 This webinar shows how to automate your texting strategy to alleviate staff workload, tailor messaging based on student needs throughout the student lifecycle, and utilize a chatbot to optimize your texting outreach efforts.

 

 

[Webinar]

High Speed Sending

 In this webinar, you'll learn how the High Speed Sending feature in Cadence can text a large segment of contacts in a fraction of the time, plus use cases where a High Speed message could be helpful for your institution.

 

[Blog]

How to do more student engagement with less staff

You didn’t get into higher ed to be an FAQ counselor. These suggestions can free you up to spend more time engaging with students, parents, and alumni.

[GUIDE]

Texting Policy Template

Use our non-emergency text messaging policy template as your guide. Every college's approach to texting is different, so make it your own, edit as necessary, publish, and share.

[Blog]

4 ways to reduce melt you haven’t tried already

If you think you and your staff have tried everything to reduce melt at your college or university, try some of these communication methods.

 

[Product]

Did You Know - Sending Manual Replies in Smart Messages

Smart messages allow you to send text messages that prompt recipients for a yes or no reply, and based on the response, automatically send a pre-configured follow up message.

 

[Webinar]

Smart Messages and Shared Inboxes

In this Webinar Mike and Lena run down the benefits of these Cadence features, complete with real-life examples and best practices from our partner institutions. Plus, we have some fun!

 

[Product]

User Management

No matter the size of your institution, Cadence's User Management features make it easy to customize access and permission levels for each staff member.

 

[Product]

"My Contacts" Filter

Display messages between only you and your assigned contacts to easily navigate conversations and help your team better manage Shared Inboxes.

 

[Product]

Cadence Conversation History Feature

Check out a sneak peek of our newest feature release, conversation history!

[Blog]

7 steps to prep for a successful Giving Day

Having a strategic texting plan will not only get the word out about your upcoming Giving Day, but generate excitement among your alumni community.

[Guide]

15 Texting Templates for Admissions

Make communicating with prospective students easier and more efficient with the help of these 15 SMS texting templates specifically for Admissions!

[Guide]

15 Texting Templates for Advancement

These texting templates make it easier to communicate with alumni, which can help your Advancement team meet its fundraising and stewardship goals.

[Guide]

15 Texting Templates for Graduate Enrollment

These sample texts and SMS templates make it easier and more efficient to communicate with students throughout the graduate enrollment process.

 

[Guide]

15 Texting Templates for Student Success

These texting templates make it easier for your Student Success team to communicate with current students, which can ultimately increase retention.

 

[Guide]

15 Texting Templates to Improve Yield & Reduce Melt

These sample texts and SMS templates make it easier and more efficient to communicate with prospective students, improving yield and reducing summer melt.

 

[Webinar]

Communication Planning During Crisis

When a crisis hits, communication matters. Understanding your constituents and keeping them updated along the way will make a difference.

[Case Study]

How Johns Hopkins University uses student mentor texting for retention

In this case study, you’ll learn how Johns Hopkins University is utilizing student mentors to text first-year students and increase retention.

 

[Webinar]

Texting Policy

Texting is a powerful medium for reaching students, parents, and alumni, but you need proper governance to ensure your staff is using your texting platform to its full potential. 

 

[Webinar]

Texting and the evolution of fundraising

The right messaging and omni-channel outreach led to some amazing fundraising results for RNL clients. Shad Hanselman from Ruffalo Noel Levitz and Mongoose’s Mike Kochczynski discuss.

 

[Training]

Bulk MMS for Alumni: Unique Use Cases

Join Caleb Haynes, Client Success Lead at Mongoose, and discover how using Bulk MMS can help you better connect with Alumni.

[Guide]

Best Practices for Cadence and Slate

A robust guide that explains the best ways to get the most out of Slate, a powerful CRM, and Cadence, the premier texting tool, to maximize your school’s investment.

 

[Webinar]

Texting in advancement: Best practices & new opportunities

This webinar, featuring experts from UNC Charlotte and Coe College, will help your advancement team build stewardship with alumni and increase fundraising.

[Guide]

Developing a Texting Communications Plan for Current Students.

You need a plan before you start texting, and this robust guide runs down everything you need to know to develop a texting plan for current students.

 

[Product]

Auto Reply

This video will show you how to use the Cadence feature Auto Reply, so you can save your staff more time and answer questions from your constituents quickly and efficiently.

[Case Study]

How Eastern Washington University Reinvented Communications with Cadence

A smart, well-defined strategy - This case study covers EWU's journey with texting to engage students, simplify processes, and increase staff efficiency.

[Checklist]

Cadence Onboarding Checklist

This step-by-step checklist takes you through Cadence Onboarding, from strategy building and in-product training, to wrapping up implementation and sending that first text to your students!

[Guide]

New User Guide

Welcome to everything you’ve ever wanted to know about using (and mastering) the Cadence texting platform. Here you’ll find videos that will explain all of the features that Cadence offers!

[Webinar Series]

Cadence 101

Join us for our monthly Cadence Webinar series and learn from our Client Success Leads everything you need to know to be a Cadence Master.

 

[Product]

Scheduled Messages

See how to maximize your department’s scheduling efficiencies with this step-by-step video - highlighting how to use the Cadence feature Scheduled Messages.

[Checklist]

Cadence In-Product Training Checklist

These checklists will help you track your team’s training progress. You may also relaunch any of the training modules by click the links provided, even after initial training is complete.

 

[Product]

Messages Redesign

This quick video will take you through the Cadence Message Redesign so you can manage your inbox and navigate your dashboard with ease.

[Guide]

Best Practices for Texting During Covid

This guide provides insight and best practices for staying engaged with students through the current pandemic, including handy templates and tips.

 

[Webinar]

Why two-way texting blows away CRM/LMS texting

This in-depth best practices webinar explains how two-way texting helps you maximize engagement with students and alumni, and why texting with your CRM falls short.

[Guide]

Cadence - 15 Texting Templates for Group/Team Accounts

This guide will show you how to best utilize a group account in Cadence, complete with helpful texting templates to save your staff time.

[Blog]

When (and when not) to use automated text messages

The quick blog runs down the best times to use automated messages in your communications plan, as well as the times a more personal approach is needed.

[Guide]

What is a Team Lead?

This handy reference will run down the description and all of the responsibilities of a Cadence Team Lead, so you can choose your texting team carefully.

 

[Webinar]

Creative texting strategies to increase engagement & reduce melt

Texting experts from Campbell University and Jacksonville State show you some of their text campaigns that increased engagement and response rates in this webinar.

[Case Study]

Texting for a Two Year School

Community and Technical schools face unique challenges. This Case Study from Rosedale Technical College shows how they used texting to increase reach with students and alumni.

[Podcast]

The TCPA and Legalities of Texting

This podcast featuring Attorney Adam Bowser, Partner with the D.C. law firm Arent Fox will help your school navigate privacy laws and the TCPA.

 

[Webinar]

Texting throughout the student lifecycle

This jam-packed webinar has actual success stories, learning lessons, and creative texting tactics from higher ed professionals to help you keep students engaged throughout their lifecycle.

[Blog]

Best practices for texting students

A helpful, quick read on how to get started crafting better text messages that create meaningful conversations with students, parents, and alumni.

 

[Product]

High Speed Sending

Check out this video to learn how to send thousands of text messages in minutes with the Cadence High Speed Sending feature.

 

[Webinar]

Effective use of texting across the enterprise

Check out this in-depth webinar to see how, when your entire campus adopts two-way texting with Cadence, everyone wins! (including students and alumni)

 

[Guide]

Texting for Adults and Non-Trad Students

Templates for texting remote learners that will save time for the staff in every department across your campus. These templates help you stay on point with text messages.

[Blog]

Texting Templates to Ensure Best Practices

The quick blog runs down the best times to use automated messages in your communications plan, as well as the times a more personal approach is needed.

 

[Product]

Cadence Dates Fields

Check out this video to learn how to send thousands of text messages in minutes with the Cadence High Speed Sending feature.

[Blog]

6 tips to crafting text messages that make the grade

Not everyone’s a writer. This quick read will give you some great tips on crafting better, more-engaging text messages.

[Case Study]

Smart Integration Leads to Texting Success at Jacksonville State

This case study from Jacksonville State University shows how the school utilizes clever CRM integration with Mongoose Cadence to gain impressive results in student engagement.

[Blog]

5 metrics that matter when texting students

How do you know if students are reading your texts? This helpful blog will help you determine the metrics to measure your engagement rates and how to improve them.

[Case Study]

How Florida Southern College Builds Relationships with Texting

This case study highlights the intelligent, effective texting strategy implemented by Florida Southern College in reaching students and potential students.

[Case Study]

How Carroll University improved student outcomes with texting

Including creative ways to gain opt-ins from students, this case study covers best practices and strategies for texting current and prospective students

[Guide]

Cadence - Enterprise - Texting to Improve Brand Experience

This enterprise texting guide highlights how guiding students through every touchpoint of their lifecycle helps your school stand out from the rest.

[Podcast]

Setting your school apart and creating value

Mike Kochczynski hosts a riveting podcast discussion with Dr. Walter Kimbrough, President of Dillard University, on running a campus that puts students first.

 

[Product]

Out of Office

If you will be out of office, this video will show you how to effectively set your Cadence account to Out of Office so your department can run smoothly.

[Guide]

Texting Across the Enterprise

The encyclopedia of higher ed texting - this in-depth texting guide takes you across every department on campus, complete with helpful texting templates, targeted goals, and reference material.

 

[Case Study]

Enterprise Texting Guide for Community Colleges

Full of stats and best practices, this Case Study from Grand Rapids Community College shows how they used texting to reach students across multiple departments.

[Blog]

4 ways to increase student retention with texting

Texting allows you to build engagement with current students without being intrusive, increasing retention and keeping them on track for graduation.

[Blog]

6 smart uses of texting in advancement

Texting alumni and donors can be a game-changer if done correctly. Here are six smart uses of texting in advancement to increase engagement and pledges.

[Blog]

3 texting templates that ease student burnout

Schools that engage students have a better chance of seeing the signs of burnout. A simple text message sent at a crucial touchpoint can go a long way. 

[Blog]

Why your Mongoose CSL is your secret weapon

Mongoose delivers personalized attention that's unrivaled in higher ed. We don’t just respond to your questions, we seek out ways to better reach students.

[Blog]

6 tips for communicating with Gen Z students

Here are 6 tips to better communicate with Gen Z students, from building relationships with stakeholders to creating value throughout the student journey.

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