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Mongoose_Careers

Careers at Mongoose.

We keep our team small, but the opportunities are huge.

What it's like working here.

Mongoose is growing – fast. But not too fast. We take hiring a new employee very seriously and we can be rather picky. To us, it’s like inviting a new member into our family. So we want it to be the perfect fit – for both sides.

 

Here’s a quick background of Mongoose and what you can expect when working with us:

  • Our company started in 2009 and we’ve grown into the leading conversational software provider within the higher education industry.
  • Maintaining a work/life balance is really important to us, which is why employees are given the flexibility to work remotely as needed.
  • We converge at our recently-renovated office at 6506 East Quaker, Suite 202 in Orchard Park, NY.
  • We work hard but we play pretty hard, too – follow us to see what we’ve been up to:
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Our philosophy

“Client Love.” It’s a phrase that you’ll hear around the office over and over. It’s our core philosophy that is embraced by our entire team. We even have a giant poster to remind us.  Why? Because we do love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.

This Client Love seeps into every aspect of who we are and what we do – our client communications, our support processes, our publications, our products, our people. Everything.

ClientLove_vertical-01

Interested?

If you think you have the right skills – and will be the right fit – to join our team,
then send us a message to introduce yourself.

Get in touch

Open positions

  • Conversational Marketing Specialist

    The Opportunity

    We’re looking for a talented marketer and writer with technical proficiency who can help us implement conversational marketing plans for higher ed clients, focusing on chatbots that create interactive, personalized experiences for website visitors.

    What you’ll do in this role

    • Partner with Client Success to lead the onboarding process for new clients seeking to implement a chatbot on their institution’s website
    • Listen carefully to clients to define measurable goals and strategies, both short- and long-term
    • Review all client-provided materials and unearth relevant input, including but not limited to search terms, Google Analytics data, brand and style guidelines
    • Develop and build bot playbooks, including conversation mapping, defining links, building keyword groups, and writing bot conversations
    • Assist in client training on product based on desired usage
    • Assist in reporting, analysis, and making recommendations for testing/optimization
    • Push edits and updates regularly to ensure that bots are providing the best user experience and meeting client goals
    • Become an expert on (constantly evolving) best practices for higher education digital communications and webchat development
    • Develop a deep understanding of the product capabilities, integrations, settings, and configurations
    • Cultivate an environment of teamwork, openness, creativity, and continuous improvement

    Qualifications

    • 3-5+ years experience in marketing communications
    • Excellent oral and written communication skills
    • Comfortable independently preparing for and leading client meetings and workshops
    • Quick learner, always eager to embrace and master new technologies
    • Understanding of an organization’s value proposition, lead qualifiers, best-fit customers and personas
    • Willingness to experiment – even if something doesn't work, be prepared to learn from your failures
    • Not only embrace, but participate in, and champion evolution within the department and the product itself
    • Ability to work across teams including marketing, sales, IT and operations
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Bonus: Experience in Higher Education Marketing
    • Bonus: Certified in Conversational Marketing
    • Bonus: Experience with chat tools,  CRMs (like Salesforce.com) and marketing automation platforms (like Marketo)

    Interested applicants should email Product.Jobs@MongooseResearch.com with your resume and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Software Developer

    The Opportunity

    We’re looking for a talented and  passionate software developer to help build out the back-end systems that process millions of text messages each month, helping hundreds of institutions across higher ed converse with their students, applicants, and alumni.  

    You won’t be working on a single slice or layer of our tech stack, but tackle a variety of product-focused efforts that will include work in APIs, data/message processing pipelines, databases (relational, document, key-value), and supporting our cloud-native infrastructure.

    Our technology stack is largely Microsoft-oriented and utilizes many Azure PaaS elements, but we incorporate whatever tool/platform is appropriate for the needs of our products - including services both in AWS & Google Cloud, Elasticsearch and Redis.

    Ideal Qualifications & Mindset

    • At least 1 year of experience developing and supporting a non-trivial, client-facing .NET/C#-based application in production
    • An understanding of web applications - how HTTP works, different approaches to API design, along with patterns for design, hosting, and security.  Expertise in Javascript/CSS/HTML is great, but not required
    • An understanding of general cloud design concepts, with experience in at least one of the major cloud providers (Azure, AWS, Google) as it pertains to architectural patterns, security, performance and resiliency
    • An interest in DevOps and a sense of ownership in not just developing the code, but also the operations concerns of monitoring performance, scalability & capacity planning and quickly addressing incidents when they arise
    • You’re excited and motivated by the responsibility of owning your code in production
    • A focus on reducing complex problems into simple solutions.  You are more interested in providing value to our customers and users than displays of technical prowess by heroic developers
    • A collaborative working style that includes the rest of your team in important decisions and leads to shared understanding and ownership
    • A desire to improve software through constant iteration and experimentation - being transparent with failures and lessons learned, with ability to look forward to improvement and not dwell on mistakes

    Interested applicants should email DevJobs@MongooseResearch.com with a resume, notes about projects, links to repos or whatever else you’re proud of.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

    Recruitment agencies and other third-parties may not submit resumes/CVs through this website or directly to any Mongoose employees. Mongoose does not accept unsolicited resumes from anyone other than the applicant, and will not pay fees to any third-party agency or company that does not have a signed agreement with Mongoose.

  • Sales Development Representative (SDR)

    The Opportunity

    A demanding position at a fun, rewarding company, the Sales Development Representative (SDR) position for Mongoose will:

    • Be an inside, hunter-based, revenue-producing role focused on finding new clients in emerging market opportunities
    • Independently prospect, nurture, and generate leads to acquire new business by calling on company/Higher Education decision-makers to build rapport and close opportunities that were self-sourced
    • Prospect leads to generate phone or virtual meetings to qualify the prospects’ needs and present our software solution (Cadence)
    • Generate high levels of metric activities meeting daily, weekly, and monthly predetermined sales quotas
    • Work closely with our Territory Sales Directors and  be responsible for reporting their sales activities and business pipeline weekly to our VP of Sales
    • Possess a drive to succeed that is self-generated and an expectation to deliver results needed to achieve sales targets and quotas
    • Have the highest level of ethics and consistently perform to their goals
    • Be an organized self-starter that utilizes technology to achieve their goals and increase the proliferation of the Mongoose brand nationwide
    • Report to the VP of Sales, working to develop and close a large volume of new business opportunities

    What you’ll do in this role

    • High pace, effective, daily metric activity and personal accountability to work under pressure of quota and high production expectations
    • High aptitude for use and adoption of technology 
    • Set appointments with target personas using phone, video, email, and social prospecting
    • Clearly articulate our value proposition, process, and solutions to prospective clients
    • Educate prospective clients in Higher Education
    • Articulate strategic opportunities for prospects in relation to our competitive market advantages
    • Run scheduled appointments (phone and video conferencing), uncovering needs and present Mongoose’s process and solutions to close new sales opportunities and support the Sales Directors with overall territory management
    • Build new leads and opportunities for an emerging market
    • Utilize our client relationship management (CRM – HubSpot) system to track all activity and prospective leads and deals
    • Achieve sales targets set by VP of Sales
    • Attend regional and national conferences – booth management and cultivate relationships
    • Local and regional travel <20%

    Qualifications

    • Bachelor’s Degree preferable
    • Minimum 1-2 years of (B2B) sales experience
    • Proficiency in technology and social media platforms
    • Experience utilizing client relationship management systems (Salesforce or HubSpot)
    • Ability to work well independently and as part of a team
    • Strong verbal, written communication and presentation skills
    • High sense of urgency and innate sales talent
    • Hunger to prove ability and develop and grow professionally
    • Professional demeanor and impeccable integrity
    • Proficiency in high-paced cold-calling both by phone and video conferencing

    Nice-to-haves

    • Previous Top Performer status in a sales position
    • Proven track record of pipeline development and closing sales

    Interested applicants should contact our VP of Sales, Jason Pearl (salesjobs@mongooseresearch.com) with your résumé and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

  • Harmony Support Specialist

    The Opportunity

    Our team is in need of a ‘product expert’ - we’re looking for a technical support specialist with an interest in conversational marketing, who is passionate about helping higher ed clients and prospects get the most of out implementing a chatbot on their institution’s website.

    What you’ll do in this role

    • Support and assist sales executives with all aspects of the sales process including client presentations, proposals, security reviews, renewals and upsells
    • Provide ongoing technical and strategic support to existing clients
    • Partner with Client Success to provide new clients a seamless onboarding experience, including playing a large role in client training
    • Develop a deep understanding of the product capabilities, integrations, configurations and competitive landscape
    • Listen carefully to prospects and clients to provide market feedback to the Product team
    • Cultivate an environment of teamwork, openness, creativity, and continuous improvement
    • Creatively identify and help drive new programs and plugins to improve the offering
    • Assist in analysis and making recommendations for testing/optimization
    • Aid in the writing of technical documentation, testing, and quality assurance projects

    Qualifications

    • 3+ years of experience in technical support
    • Customer service experience preferred
    • Excellent communication skills and ability to explain complicated concepts in a simple way
    • Desire to help people and genuinely curious about solving challenges for them
    • Quick learner, always eager to embrace and master new technologies
    • Willingness to experiment – even if something doesn't work, be prepared to learn from your failures
    • Not only embrace, but participate in, and champion evolution within the department and the product itself
    • Ability to work across teams including marketing, sales, IT and operations
    • Takes initiative and ownership; eager for a challenge and the chance to get better
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Bonus: Experience in Higher Education Marketing
    • Bonus: Certified in Conversational Marketing
    • Bonus: Development experience using APIs for chat, CRM and marketing automation

    Interested applicants should email Product.Jobs@MongooseResearch.com with your resume and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Cadence Client Success Lead

    The Opportunity

    Mongoose is looking for a full-time Client Success Lead that will work with clients using our texting platform, Cadence. This Client Success Lead will be responsible for ensuring customer satisfaction, revenue-generating activity, adding value to existing relationships, and creating new upsell opportunities. Candidates must have the ability to work across teams including marketing, sales, IT, engineering and operations. 

    What you’ll do in this role

    • Onboard, train, and support institutions of higher education that utilize Cadence as their two-way texting platform to positively impact the individuals and communities they serve.
    • Renew and grow a portfolio of business by securing multi-year deals and recommending additional services. This includes collaborating with our inside sales team to identify new opportunities.
    • Create opportunities to delight our customers by generating webinar content, video creation, and other projects as needed that foster best practices, client community and effective use of Cadence. 
    • Document and monitor user/deal activity via Hubspot CRM and internal support tools to increase client engagement.
    • Collect client feedback and feature requests to improve user experience.
    • Collaborate with the Client Success Team to recommend new processes, ideas, and solutions to make our team more efficient, while maintaining our “Client Love” philosophy.

    Qualifications

    • Two or more years of customer support or account management experience. College degree preferred, but not required.
    • Ability to multitask, work independently, be comfortable working in a fast-paced environment with new/changing processes.
    • Can demonstrate a track record of success in previous roles.
    • Personable, excellent communicator, and comfortable with speaking/representing Mongoose at industry conferences.

    Interested? Please send your résumé and cover letter to: Info@MongooseResearch.com

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Harmony Client Success Lead

    The Opportunity

    We’re looking for an experienced, passionate Account Manager with a technical background to help our clients strategize, optimize, and expand their chatbot usage on the institution’s website. This Client Success Lead will be responsible for ensuring customer satisfaction, revenue-generating activity, adding value to existing relationships, and creating new upsell opportunities. Candidates must have the ability to work across teams including marketing, sales, IT, engineering and operations. 

    What you’ll do in this role

    •  Work in tandem with the internal Conversational Marketing team to usher in new clients by leading them through the implementation process
    • Coordinate an implementation schedule for each client that both meets the institution's timeline and does not exceed our internal team's bandwidth
    • Create detailed business plans to facilitate the attainment of client goals and demonstrate ROI
    • Analyze and prepare detailed reporting on conversational marketing metrics, and offer actionable feedback to optimize chatbot usage and results
    • Proactively and regularly reach out to ensure client satisfaction and retention
    • Build a mutually beneficial relationship with your clients by understanding their individual needs, suggesting valuable changes and providing strategies for contract growth
    • Understand industry trends and help clients pivot to ensure they're continuing to drive conversion on high-traffic pages
    • Create opportunities to delight our customers by generating webinar content, video creation, and other projects as needed that foster best practices, client community and effective use of Harmony. 

    Qualifications

    • At least 4 years of demonstrated success in account management
    • Ability to work across teams including marketing, sales, IT and operations
    • Quick learner, always looking to embrace and master new technologies
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Experience in the higher education industry
    • Bonus: Have your certification in Conversational Marketing!

    Interested applicants should email Shana@MongooseResearch.com with your resume and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.