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Mongoose_Careers

Careers at Mongoose.

We keep our team small, but the opportunities are huge.

Open positions

  • Vice President, Marketing

    Mongoose is seeking an experienced and motivated Vice President (VP) of Marketing. Our VP of Marketing will play a significant role in shaping the company’s strategic planning and ensuring that the Marketing department’s activities contribute to our company’s long-term success. The position, which reports directly to the President, requires extensive strategic marketing experience and highly capable team leadership. 

    What We’re Looking For 

    A successful candidate will join Mongoose with the ability to exceed expectations in the following categories:  

    Strategic Planning 

    • Development, implementation, and ongoing management of a strategic marketing and communications plan, to include master brand awareness, product-specific promotion and marketing strategies, client nurturing strategies, inbound/content strategy, and industry-based public relations 

    Marketing Leadership 

    • Provide actionable guidance for all marketing initiatives, internally for direct reports and externally for vendors and partners 
    • Collaborate with the VP of Sales to ensure Sales Department and Marketing Department strategic alignment, and provide marketing support (campaigns, sales enablement tools, metrics, etc.) to assist the sales team in converting leads 
    • Drive implementation of marketing campaigns to meet business objectives, drive leads, and encourage customer retention
    • Monitor the performance of marketing campaigns and initiatives, optimizing when necessary. Provide regular reports and presentations on marketing metrics for the management team.   
    • Develop, review and manage the Marketing department’s budget
    • Provide guidance and ideas to organize effective marketing events
    • Build relationships with media and stakeholders through creative PR strategies

    Market Expertise 

    • Maintain current knowledge of industry trends, events and sentiment
    • Direct and support market research collection, analysis, and interpretation of market data for short- and long-term market forecasts and reports
    • Identify competitors and evaluate their strategies and positioning

    Brand Management 

    • Own and vigilantly maintain focus on the brand position and personality 
    • Maintain brand standards (and evolve them as necessary) and ensure compliance across all marketing and communications channels

    Department Management  

    • Manage the workflow of a team of 7 direct reports 
    • Collaborate with direct reports to identify their goals on an ongoing basis.  
    • Collaborate with the VP of People to ensure that team members are progressing in their individual roles, have access to professional development opportunities, mentorship, and training, and are consistently receiving performance feedback.   
    • Identify opportunities to expand the department as needed, and participate in the selection process for new employees within the department. 
    • Drive continual process improvement and implement best practices to ensure departmental efficiency
    • Prioritize marketing projects and allocate resources accordingly

    Company Leadership 

    • Actively participate as a member of the company leadership team, including meeting periodically, contributing to major company initiatives, and weighing in on company operational and growth decisions. 
    • Participate in the quarterly and annual planning of the company’s objectives
    • Build long term relationships with employees, clients, and stakeholders

    A successful candidate will: 

    • Be a confident and empathetic leader 
    • Have the ability to inspire and motivate others toward a common goal
    • Be a self-directed, resourceful individual, with the ability to make difficult decisions 
    • Have a strategic mindset 
    • Have superior communication skills 
    • Be extremely comfortable in a fast-paced environment where change is frequent

    A successful candidate will join Mongoose having these prior professional experiences: 

    • Experience in a similar leadership role as a VP of Marketing, Director of Marketing or CMO, and, prior to that, at least 10 years of marketing generalist experience at an agency, in a corporate setting, or a combination of environments  
    • Demonstrable experience leading and growing integrated marketing teams
    • Demonstrable experience planning and executing complex brand and product marketing initiatives 
    • Demonstrable brand ownership and growth 
    • Comprehensive knowledge of modern-day marketing strategies and tools
    • Experience working in or with fast-growing companies  

    Who We Are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. Our mission is to revolutionize the way higher education institutions engage, motivate, and grow individuals and communities.

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families. Our product, Harmony, is an intelligent chatbot that colleges purchase to effortlessly guide website visitors to the right content, capture lead information, and route conversations to the appropriate staff.

    Our values define us.

    To apply, please submit a cover letter and resume to careers@mongooseresearch.com.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Conversational Marketing Specialist

    The Opportunity

    We’re looking for a talented marketer and writer with technical proficiency who can help us implement conversational marketing plans for higher ed clients, focusing on chatbots that create interactive, personalized experiences for website visitors.

    What you’ll do in this role

    • Partner with Client Success to lead the onboarding process for new clients seeking to implement a chatbot on their institution’s website
    • Listen carefully to clients to define measurable goals and strategies, both short- and long-term
    • Review all client-provided materials and unearth relevant input, including but not limited to search terms, Google Analytics data, brand and style guidelines
    • Develop and build bot playbooks, including conversation mapping, defining links, building keyword groups, and writing bot conversations
    • Assist in client training on product based on desired usage
    • Assist in reporting, analysis, and making recommendations for testing/optimization
    • Push edits and updates regularly to ensure that bots are providing the best user experience and meeting client goals
    • Become an expert on (constantly evolving) best practices for higher education digital communications and webchat development
    • Develop a deep understanding of the product capabilities, integrations, settings, and configurations
    • Cultivate an environment of teamwork, openness, creativity, and continuous improvement

    Qualifications

    • 3-5+ years experience in marketing communications
    • Excellent oral and written communication skills
    • Comfortable independently preparing for and leading client meetings and workshops
    • Quick learner, always eager to embrace and master new technologies
    • Understanding of an organization’s value proposition, lead qualifiers, best-fit customers and personas
    • Willingness to experiment – even if something doesn't work, be prepared to learn from your failures
    • Not only embrace, but participate in, and champion evolution within the department and the product itself
    • Ability to work across teams including marketing, sales, IT and operations
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Bonus: Experience in Higher Education Marketing
    • Bonus: Certified in Conversational Marketing
    • Bonus: Experience with chat tools,  CRMs (like Salesforce.com) and marketing automation platforms (like Marketo)

    Interested applicants should email Product.Jobs@MongooseResearch.com with your resume and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

 

What it's like working here.

Mongoose is growing – fast. But not too fast. We take hiring a new employee very seriously and we can be rather picky. To us, it’s like inviting a new member into our family. So we want it to be the perfect fit – for both sides.

 

Our values:

  • We are customer-obsessed.
  • We have a bias toward action.
  • We value and trust one another.
  • We have high standards.
  • We are intellectually secure.

Learn more about our values here.

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Our philosophy

“Client Love.” It’s a phrase that you’ll hear around the office over and over. It’s our core philosophy that is embraced by our entire team. We even have a giant poster to remind us.  Why? Because we do love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.

This Client Love seeps into every aspect of who we are and what we do – our client communications, our support processes, our publications, our products, our people. Everything.

ClientLove_vertical-01

Interested?

If you think you have the right skills – and will be the right fit – to join our team, then send us a message to introduce yourself.

Get in touch