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Mongoose_Careers

Careers at Mongoose.

We keep our team small, but the opportunities are huge.

Open Positions

  • Associate Technical Support Specialist

    Mongoose is looking for an Associate Technical Support Specialist to provide efficient, thoughtful, and high-quality support for our software products. Cadence, our text messaging platform, has thousands of users across hundreds of colleges and universities and you’ll be actively helping them with problems, questions, or suggestions.  We offer our products to help higher education overcome challenges; their success is our ultimate goal.

    The ideal candidate may already have some experience in software, higher education, or technical support - or this may be his or her first professional role.  The specific experience isn’t as important as the mindset brought to this role.

    We’re looking for someone who loves and understands technology and is comfortable with the web and software in general.  The skills required?  A passion for problem solving, empathy, and clear communication are key to success.  For a potentially frustrated user who has encountered a bug in our product (gasp!) or is having difficulty accomplishing their goals, the support team is often the first point of contact.  A successful resolution will involve exceptional communication skills, patience, product and technical knowledge.

    What you will do in this role

    • Serve as a first point of contact for customers seeking technical assistance - they typically reach us via email and we manage the process via Help Scout, a web-based support platform.
    • Have ownership of open support cases and manage the flow of information and status between internal teams and end-users
    • Function as a product expert for both our customers and internal teams - this may include assisting our sales and client success teams with customer interactions
    • Develop written documentation, best practices, technical guides, and release notes for our products
    • Gather information on issues and feature requests to follow up with our product engineering team
    • Suggest best practices, potential solutions, and workarounds for situations where users have needs that are not fully met by current product functionality
    • Advocate for bug fixes and product updates with our product team - keep them informed as to our users’ experiences
    • Reflect on the overall technical support process and procedures, suggest and implement improvements

    Qualifications

    • College degree (or equivalent professional experience) preferred
    • Proficiency and comfort in technology - you’re a power user of your laptop, mobile phone, and software applications
    • Experience with direct verbal or written communication with customers is preferred but not required
    • Ability to function with patience and empathy
    • Ability to think creatively in solving technical problems, willingness to troubleshoot and dig into software and data issues
    • Outstanding written communication skills - most of your interactions with end-users will occur over email and nuance is critical

    Who we are

    Mongoose is a fast-growing team on a mission to help colleges and universities improve communication with students through smart, high-quality products that personalize and improve the evolving student experience.

    Our texting platform, Cadence, and our virtual assistant chatbot, Harmony, are used by over 600 institutions to provide students with easy-to-access, personalized information - all while helping reduce the burden on university staff.

    We offer a flexible work environment that allows for both hybrid and fully remote opportunities. Our headquarters is located in Buffalo, NY but we have teammates all across the country!

    Mongoose is an equal opportunity employer that is united by our values and celebrates our unique differences. We’re building a company that’s focused not just on the bottom line, but also on the happiness of our customers and team.

    Our values define us.

     

    To apply

    Please send resume and cover letter to careers@mongooseresearch.com.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

  • Performance Marketing Manager

    A little bit about us

    We are a fast-growing team-oriented company on a mission to help colleges and universities improve communication with students through our super-smart products that personalize and improve the student experience.

    What is this role all about?

    Mongoose is looking for a Performance Marketing Manager to assist our marketing team in optimizing our digital inbound demand efforts. 

    Brand user experience is top of mind for you, through ensuring simpler and seamless customer journeys throughout the B2B marketing funnel. The ideal candidate will proactively employ new digital tactics through innovative strategies and cross-functional collab across departments. They will be responsible for campaign build-out, analysis and optimization of our paid media campaigns.

    This is an exciting opportunity for an individual who is both creative & analytical, wants to work in a fast-growing SaaS environment and have direct impact on the growth of a brand. 

    Reporting to: Demand Generation Manager

     

    Primary Objectives

    • Plan, execute & optimize our digital marketing, including paid media, marketing database management, email, marketing automation and website development
    • Plan, test, implement, and measure multi-channel media campaigns to drive inbound demand via paid media campaigns
    • Manage day-to-day performance across several paid media channels including Facebook, LinkedIn, Google Ads paid search
    • Improve the design, UX, traffic, and content of the website, including landing pages, forms and Drift playbooks
    • Build and maintain digital lead generation and email marketing funnels
    • Analyze performance data and report on results, including campaign results, data stories and spend recommendations
    • Rapidly iterate on strategy based on findings 
    • Work closely with Demand Generation Manager to optimize audience strategies 

    Qualifications

    • 3+ years of digital marketing experience
    • Proficiency in building and managing ad campaigns in AdWords, Facebook & LinkedIn
    • Google AdWords, Analytics & HubSpot certifications preferred
    • Strong analytical skills, and proven track record in making data-driven decisions to continually optimize performance and determine future investments
    • Ability to identify trends and insights through data analysis
    • Team player with strong interpersonal skills 

    Mongoose is an equal opportunity employer that is united by our values and celebrates our unique differences. We’re building a company that’s focused, not just on the bottom line, but also on the happiness of our customers and team. 

    Our values define us.

    To apply

    Please send resume and cover letter to careers@mongooseresearch.com.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

 

 

What it's like working here.

Mongoose is growing - fast. We're committed to building a company that's focused not just on the bottom line, but also on the happiness of our customers and team.

We offer a flexible work environment that allows for both hybrid and fully remote opportunities to help set you up for success. Mongoose is an equal opportunity employer that is united by our values and celebrates our unique differences.

We're on a mission to personalize and improve the higher education experience with smart, innovative products. Come join us!

 

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Diversity & Inclusion at Mongoose

At Mongoose, we strive to foster an inclusive culture where employees of all backgrounds and abilities feel they belong.

Mongoose thrives in an environment where our team can come to work as their full selves, regardless of age, gender identity, race, sexual orientation, ability, or perspective.

Women represent over half of the Mongoose team, including our leadership team, compared to a 27% average representation across the industry. We are proud to foster an inclusive space where our LGBTQ+ employees are welcome and comfortable.

 

A Commitment to Do Better

We are dedicated to building a company that reflects the diversity of our customers and communities. We aren't the diverse company we aspire to be yet, but we will continue to hold ourselves accountable to our community.

We at Mongoose believe that a diverse team is essential for innovation and sustainability. We are continuously evaluating and improving upon our hiring strategies to access an adequate and diverse pool of applicants.

 

Our philosophy

“Client Love.” It’s a phrase that you’ll hear around the office over and over. It’s our core philosophy that is embraced by our entire team. We even have a giant poster to remind us.  Why? Because we do love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.

This Client Love seeps into every aspect of who we are and what we do – our client communications, our support processes, our publications, our products, our people. Everything.

ClientLove_vertical-01

Where It All Began.

 

Interested?

If you think you have the right skills – and will be the right fit – to join our team, then send us a message to introduce yourself.

Apply now