Texting solutions for higher ed

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Enterprise

Achieve campus-wide engagement.
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Enrollment

Connect with prospective students.
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Student Success

Increase retention with current students.
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Advancement

Improve alumni relations, stewardship, and donations.
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Careers

You're going to love working with us.

Client Love

Around our office, there’s one phrase that’s used over and over: “Client Love.” It’s because we love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.

This Client Love seeps into every aspect of who we are: our client communications, our support processes, our publications, our products, our people. Everything.

 

Our Team

Mongoose employees are given flexibility to work from home as needed in order to maintain a healthy work/life balance. When in the office, we converge at 6506 East Quaker, Suite 202 because we kind of enjoy each other.

We intentionally keep our team small, and to us, hiring a new employee feels like hiring a family member - we take it very seriously, and we’re very picky. Since Mongoose’s inception in 2009, we’ve grown tremendously in number of clients, quality of work, and level of service. Can’t stop. Won’t stop.

 

Interested?

If you think you have the makings of the next best addition to our team, we'd love to hear from you. Send us a note to get the conversation started.

Mongoose
Mongoose
Mongoose

Open positions

  • Conversational Marketing Specialist

    We’re looking for a talented B2B marketer with technical expertise who can help us build and optimize Drift bots to create interactive, personalized experiences for prospects and customers.

    What you’ll do in this role

    • Interact regularly with sales to understand the language they use to best sell the product then adopt and evolve this language for use in welcome messages, bots and emails
    • Live and breathe company’s brand voice to ensure bots reflect this point of view in appearance and responses given
    • Leverage the Drift platform to create inviting calls-to-action, book qualified meetings for the sales team, route support questions to the Knowledge Base or existing support ticketing system and enroll contacts in email sequences from marketing automation system
    • Work within the marketing team to link emails to bots and Conversational Landing Pages, use bots to 'gate' content and set up email nurtures based on bots interacted with
    • Have an understanding of a brand’s tech stack and the information that flows through it to be pushed into and pulled out of Drift
    • Have a clear understanding of what your conversion rates should be and how to leverage copy variations and other experiments to hit those metrics
    • Push edits and updates constantly to ensure that bots are providing the best experience on the website for customers, prospects and the sales team

    Qualifications

    • 3-5+ years experience in marketing operations
    • Excellent written communication skills
    • Understanding of a brand’s value proposition, lead qualifiers, best-fit customer and personas
    • Willingness to experiment – even if something doesn't work, be prepared to learn from your failures
    • Experience rolling out conversational marketing platforms (like Drift) and sales engagement tools (like Outreach.io)
    • Experience integrating chat tools with CRMs (like Salesforce.com) and marketing automation platforms (like Marketo)
    • Ability to work across teams including marketing, sales, IT and operations
    • Quick learner, always looking to embrace and master new technologies
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Bonus: Experience in Higher Education Marketing
    • Bonus: Experience in SEO
    • Bonus: Certified in Conversational Marketing
    • Bonus: Experience with a company practicing account-based marketing
    • Bonus: Development experience using APIs for chat, CRM and marketing automation

    Interested applicants should email product.jobs@mongooseresearch.com with your resume and cover letter.

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. While we give our employees the flexibility to work from home when needed, we converge in Orchard Park, NY at 6506 East Quaker, Suite 202 because we kind of enjoy each other. 

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Software Developer

    The Opportunity

    We’re looking for a talented and  passionate software developer to help build out the back-end systems that process millions of text messages each month, helping hundreds of institutions across higher ed converse with their students, applicants, and alumni.  

    You won’t be working on a single slice or layer of our tech stack, but tackle a variety of product-focused efforts that will include work in APIs, data/message processing pipelines, databases (relational, document, key-value), and supporting our cloud-native infrastructure.

    Our technology stack is largely Microsoft-oriented and utilizes many Azure PaaS elements, but we incorporate whatever tool/platform is appropriate for the needs of our products - including services both in AWS & Google Cloud, Elasticsearch and Redis.

    Ideal Qualifications & Mindset

    • At least 1 year of experience developing and supporting a non-trivial, client-facing .NET/C#-based application in production
    • An understanding of web applications - how HTTP works, different approaches to API design, along with patterns for design, hosting, and security.  Expertise in Javascript/CSS/HTML is great, but not required
    • An understanding of general cloud design concepts, with experience in at least one of the major cloud providers (Azure, AWS, Google) as it pertains to architectural patterns, security, performance and resiliency
    • An interest in DevOps and a sense of ownership in not just developing the code, but also the operations concerns of monitoring performance, scalability & capacity planning and quickly addressing incidents when they arise
    • You’re excited and motivated by the responsibility of owning your code in production
    • A focus on reducing complex problems into simple solutions.  You are more interested in providing value to our customers and users than displays of technical prowess by heroic developers
    • A collaborative working style that includes the rest of your team in important decisions and leads to shared understanding and ownership
    • A desire to improve software through constant iteration and experimentation - being transparent with failures and lessons learned, with ability to look forward to improvement and not dwell on mistakes

    Interested applicants should email devjobs@mongooseresearch.com with a resume, notes about projects, links to repos or whatever else you’re proud of.

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. While we give our employees the flexibility to work from home when needed, we converge in Orchard Park, NY at 6506 East Quaker, Suite 202 because we kind of enjoy each other. 

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

    Recruitment agencies and other third-parties may not submit resumes/CVs through this website or directly to any Mongoose employees. Mongoose does not accept unsolicited resumes from anyone other than the applicant, and will not pay fees to any third-party agency or company that does not have a signed agreement with Mongoose.

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