<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1595105880616227&amp;ev=PageView&amp;noscript=1">
Request Demo
cadence-logo-sized
Learn more
harmony-logo-sized
Learn more
Get Cadence and Harmony  Start engaging your audience with  powerful conversational software. REQUEST DEMO
Our Blog

View all
Resources

View all
Sign up for updates

Stay up to date on the latest industry trends.
[FREE GUIDE]  Texting Across the Enterprise DOWNLOAD
Mongoose_Careers

Careers at Mongoose.

We keep our team small, but the opportunities are huge.

Open positions

  • Software Engineer - Back End

    We’re looking for a thoughtful and team-oriented  software engineer to help build out the back-end systems that process millions of text messages each month, helping hundreds of institutions across higher ed converse with their students, applicants, and alumni.  

    The ideal candidate will be able to tackle a variety of product-focused efforts that will include work in APIs, data/message processing pipelines, databases (relational, document, key-value), and supporting our cloud-native infrastructure.

    Our technology stack is largely Microsoft-oriented and utilizes many Azure PaaS elements, but we incorporate whatever tool/platform is appropriate for the needs of our products - including services both in AWS & Google Cloud, Elasticsearch and Redis.

    As a member of a small team, you are guaranteed to make an impact almost immediately.  Our goal is to have you shipping code the first week, with all the support you’ll need.   You’ll need to be both open-minded and willing to share your opinions - ready to learn and to share. 

    Ideal Qualifications

    • At least 2 years of experience developing and supporting a non-trivial, client-facing .NET/C#-based application in production. 
    • An understanding of web applications, API & service design, and asynchronous messaging patterns.
    • An understanding of general cloud design concepts, with experience in at least one of the major cloud providers (Azure, AWS, Google) as it pertains to architectural patterns, security, performance, and resiliency
    • An interest in DevOps and a sense of ownership in not just developing the code, but also the operations concerns of monitoring performance, scalability & capacity planning and quickly addressing incidents when they arise.  You’re excited and motivated by the responsibility of owning your code in production
    • A collaborative working style that includes the rest of your team in important decisions and leads to shared understanding and ownership
    • A focus on reducing complex problems into a set of simple solutions.  We value a pragmatic approach in deciding what kind of technology and process we will apply in a given situation.  We’re more interested in providing value to our customers quickly than utilizing the new shiny thing with a display of technical prowess.  
    • A desire to improve software over time, being transparent with failures and lessons learned, and an ability to look forward to improvement and not dwell on mistakes

    Who We Are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. Our mission is to revolutionize the way higher education institutions engage, motivate, and grow individuals and communities.

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    Our product, Harmony, is an intelligent chatbot that colleges purchase to effortlessly guide website visitors to the right content, captures lead information, and routes conversations to the appropriate staff.

    Our values define us.

    To apply

    Please send a resume and cover letter to Careers@MongooseResearch.com. Include notes about projects, links to repos or whatever work you’re proud of.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

  • Implementation Specialist

    We’re looking for a talented marketer with technical proficiency who can help us implement conversational marketing plans for higher ed clients, focusing on chatbots that create interactive, personalized experiences for website visitors.

    What you’ll do in this role

    • Partner with Client Success to lead the onboarding process for new clients seeking to implement a chatbot on their institution’s website
    • Listen carefully to clients to define measurable goals and strategies, both short- and long-term
    • Review all client-provided materials and unearth relevant input, including but not limited to search terms, Google Analytics data, brand and style guidelines
    • Develop and build bot playbooks, including conversation mapping, defining links, building keyword groups, and writing bot conversations
    • Assist in client training on product based on desired usage
    • Assist in reporting, analysis, and making recommendations for testing/optimization
    • Push edits and updates regularly to ensure that bots are providing the best user experience and meeting client goals
    • Become an expert on (constantly evolving) best practices for higher education digital communications and webchat development
    • Develop a deep understanding of the product capabilities, integrations, settings, and configurations
    • Cultivate an environment of teamwork, openness, creativity, and continuous improvement

    Qualifications

    • Bachelor's Degree in marketing, communications, or other related field
    • 3-5+ years experience in marketing communications
    • Excellent oral and written communication skills
    • Comfortable independently preparing for and leading client meetings and workshops
    • Quick learner, always eager to embrace and master new technologies
    • Understanding of an organization’s value proposition, lead qualifiers, best-fit customers and personas
    • Willingness to experiment – even if something doesn't work, be prepared to learn from your failures
    • Not only embrace, but participate in, and champion evolution within the department and the product itself
    • Ability to work across teams including marketing, sales, IT and operations
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Strong attention to detail
    • Proficiency and comfort with technology - you’re a power user of your laptop, mobile phone, and software applications
    • Bonus: Experience in Higher Education Marketing
    • Bonus: Certified in Conversational Marketing
    • Bonus: Experience with chat tools,  CRMs (like Salesforce.com) and marketing automation platforms (like Marketo)
    • Bonus: Project Management experience

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. Our mission is to revolutionize the way higher education institutions engage, motivate, and grow individuals and communities.

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    Our product, Harmony, is an intelligent chatbot that colleges purchase to effortlessly guide website visitors to the right content, captures lead information, and routes conversations to the appropriate staff.

    Our values define us.

    To Apply

    Please send a resume and cover letter to Careers@MongooseResearch.com

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

  • Software Engineer - Front End

    Our product’s users, all staff at higher education institutions, interface with our text messaging platform via a responsive web application and iOS and Android apps. You, as a front-end focused engineer, will have an opportunity to shape their experience first-hand.

    The original front-end components of our application were built using AngularJS. Components are now  built using Vue as we work on a migration strategy along the way.  Our mobile applications are hybrid Ionic. Regardless of the stack you’re most comfortable with, we’re looking for someone experienced in web development using a modern JavaScript framework along with HTML/CSS who understands how the web works and has a strong sense of UX and product design. 

    As a member of a small team, you are guaranteed to make an impact almost immediately.  Our goal is to have you shipping code the first week, with all the support you’ll need. You’ll need to be both open-minded and willing to share your opinions - ready to learn and to share. 

    Qualifications and Responsibilities

    • At least 2 years of experience developing and supporting a non-trivial, client-facing modern web-based application in production
    • Experience developing on a modern JavaScript framework (Angular, Vue, React, etc), HTML and CSS
    • Participation and involvement in UX, prototyping and design efforts, even if it’s not a primary responsibility.  You have opinions on what makes a well-designed product with a winning user experience.
    • A collaborative working style that includes the rest of your team in important decisions and leads to shared understanding and ownership.  A strong working relationship with the product manager and back end engineers is critical to success
    • A focus on reducing complex problems into a set of simple solutions.  We value a pragmatic approach in deciding what kind of technology and process we will apply in a given situation.  We’re more interested in providing value to our customers quickly than utilizing the new shiny thing with a display of technical prowess.  
    • A desire to improve software over time, being transparent with failures and lessons learned, and an ability to look forward to improvement and not dwell on mistakes
    • Experience with server side frameworks/concerns, mobile development, and WCAG/Accessibility are fantastic but not required.

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. Our mission is to revolutionize the way higher education institutions engage, motivate, and grow individuals and communities.

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    Our product, Harmony, is an intelligent chatbot that colleges purchase to effortlessly guide website visitors to the right content, captures lead information, and routes conversations to the appropriate staff.

    Our values define us.

    To Apply

    Please send a resume and cover letter to Careers@MongooseResearch.com. Include notes about projects, links to repos or whatever work you’re proud of.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

 

What it's like working here.

Mongoose is growing – fast. But not too fast. We take hiring a new employee very seriously and we can be rather picky. To us, it’s like inviting a new member into our family. So we want it to be the perfect fit – for both sides.

 

Our philosophy

“Client Love.” It’s a phrase that you’ll hear around the office over and over. It’s our core philosophy that is embraced by our entire team. We even have a giant poster to remind us.  Why? Because we do love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.

This Client Love seeps into every aspect of who we are and what we do – our client communications, our support processes, our publications, our products, our people. Everything.

ClientLove_vertical-01

Interested?

If you think you have the right skills – and will be the right fit – to join our team, then send us a message to introduce yourself.

Apply now