Around our office, there’s one phrase that’s used over and over: “Client Love.” It’s because we love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.
This Client Love seeps into every aspect of who we are: our client communications, our support processes, our publications, our products, our people. Everything.
Mongoose employees are given flexibility to work from home as needed in order to maintain a healthy work/life balance. When in the office, we converge at 6506 East Quaker, Suite 202 because we kind of enjoy each other.
We intentionally keep our team small, and to us, hiring a new employee feels like hiring a family member - we take it very seriously, and we’re very picky. Since Mongoose’s inception in 2009, we’ve grown tremendously in number of clients, quality of work, and level of service. Can’t stop. Won’t stop.
About the position
Our product’s users, all staff members at higher education institutions, interface with our text messaging platform via a responsive web application and iOS and Android apps. You, as a front-end developer, will have an opportunity to shape their first experiences with our software.
Maybe even more importantly, as a member of a very small team, you are guaranteed to make an impact as soon as your first day, even if it’s just screwing up the coffee. You’ll need to be both open-minded and willing to share your opinions - ready to learn and to teach. We won’t be the same team after you’re part of it; we’ll be better.
Not required, but a big plus
About the position
We have an immediate opening for a full-time, entry-level operations coordinator that will work directly with our Client Success and Support teams to improve efficiency and effectiveness. Our Client Success team is responsible for ensuring customer satisfaction, revenue-generating activity, adding value to existing relationships, and creating new upsell opportunities, while our Support team manages client questions, concerns, and issues from a more technical standpoint.
This new hire must have a desire to develop and maintain resources, systems, and processes that improve the quality of client onboarding, along with execution of various projects as needed.
Primary job responsibilities
How to apply
Interested? Please send your résumé and cover letter to our operations manager: