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Mongoose_Careers

Careers at Mongoose.

We keep our team small, but the opportunities are huge.

Open positions

  • Sales Development Representative (SDR)

    The Sales Development Representative (SDR) role is a  demanding position at a fun, rewarding company.  We are looking for a  driven, friendly, well-spoken individual to assist our company in expanding our customer base. The SDR’s responsibilities include generating potential leads, soliciting potential customers, facilitating sales, and connecting customers with the right salesperson.

    To be a successful Sales Development Representative, you should have excellent communication, interpersonal, and customer service skills. You should also demonstrate the ability to meet deadlines and have strong analytical and mathematical skills. A passion for technology and a driven, self-motivated personality is also a must!

    This position will report to the VP of Sales, working to develop and close a large volume of new business opportunities.

    What you will do in this role

    • Serve as an inside, hunter-based, revenue-producing team member focused on finding new clients in emerging market opportunities.
    • Initiate contact with potential customers through cold-calling or responding to leads generated from marketing efforts.
    • Independently prospect, nurture, and generate leads to acquire new business by calling on company/Higher Education decision-makers.
    • Build rapport and create relationships with prospects to accurately identify needs.
    • Generate phone or virtual meetings to qualify the prospects’ needs and present our software solutions (Cadence and Harmony).
    • Move solid leads through the sales funnel, connecting them to a Sales Director, and arranging in-person meetings, emails, or phone calls.
    • Follow-up with potential customers who expressed interest but did not sign a contract.
    • Generate high levels of metric activities meeting daily, weekly, and monthly predetermined sales quotas.
    • Collaborate with Sales Directors  and marketing  to ensure the company's goals and targets are met.
    • Report sales activities and business pipeline weekly to our VP of Sales.

    Qualifications

    • Bachelor’s Degree preferable
    • Proficiency in technology and social media platforms
    • Experience utilizing client relationship management systems (Salesforce or HubSpot)
    • Ability to work well independently and as part of a team
    • Strong verbal, written communication and presentation skills
    • High sense of urgency and innate sales talent
    • Hunger to prove ability, develop and grow professionally
    • Professional demeanor and impeccable integrity
    • Strong time management and analytical skills
    • Strong telephone etiquette and computer literacy skills
    • Proficiency in high-paced cold-calling both by phone and video conferencing
    • Organized, self-starter that utilizes technology to achieve their goals and increase the proliferation of the Mongoose brand nationwide
    • Possess a drive to succeed that is self-generated and an expectation to deliver results needed to achieve sales targets and quotas

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. Our mission is to revolutionize the way higher education institutions engage, motivate, and grow individuals and communities.

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    Our product, Harmony, is an intelligent chatbot that colleges purchase to effortlessly guide website visitors to the right content, captures lead information, and routes conversations to the appropriate staff.

    Our values define us.


    To apply

    Please send resume and cover letter to careers@mongooseresearch.com.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Enterprise Client Success Lead, Cadence

    Mongoose is looking for a full-time Enterprise Client Success Lead that will onboard and manage Enterprise clients using our texting platform, Cadence. This individual will be responsible for working closely with our Sales Directors and Client Success Team to strategize and onboard 50-60 Enterprise schools adopting texting across the institution. The strategy will shape how our Client Success Team interacts with their Enterprise clients. Today, Mongoose has over 550 clients and we are looking for a dynamic client success professional to help shape our growing team and process.

    What you will do in this role

    • Implement, train, and support institutions of higher education that utilize Cadence throughout their institution as their two-way texting platform. Help them to positively impact the individuals and communities they serve.
    • Create and develop more efficient ways to train clients and breakdown software features in a simple way to ensure user success and satisfaction.
    • Own client onboarding and post-implementation tasks. Key responsibilities include:
      • Uncover the goals of the institution and unique departments leveraging Cadence to create a frame-work for training users for their first texting campaign.
      • Become a product expert to confidently navigate your clients through the nuances of Cadence.
      • Collaborate with Support, Product, and Client Success as needed to “go live”.
      • Leverage internal resources and best practices to enhance the user experience with Cadence.
      • Create a check-in schedule to engage with client project leads to anticipate future support and training needs.
      • Recommend new use-cases or resources to help clients maximize texting in their communication plan and create new revenue opportunities for Mongoose.
      • Collect client feedback and feature requests to improve user experience.
      • Turn Cadence users/champions into company references.
    • Document and monitor user/deal activity via Hubspot CRM and internal support tools.
    • Renew and grow a portfolio of business by securing multi-year deals and recommending additional services. This may include collaborating with our inside Sales team to identify new opportunities.
    • The Enterprise Client Success Lead will report to the Director of Client Success and collaborate with the Client Success Team to recommend new processes, ideas, and solutions to make our team more efficient, while maintaining our “Client Love” philosophy.

    Qualifications

    • College degree.
    • Three or more years of proven success in customer support, account management, and/or sales roles.
    • Exhibits an understanding of and passion for technology and has the ability to master product knowledge to support clients throughout the client lifecycle.
    • Ability to multitask, work independently, be comfortable working in a fast-paced environment with new/changing processes.
    • Ability to manage and monitor projects.
    • Personable, excellent communicator, and comfortable training/presenting via conference call or in person if needed.
    • Exhibits a process oriented mindset.
    • Exhibits a positive attitude and is client centric.
    • Has high standards for him/herself and is comfortable taking action to get something done.
    • Desire to learn and grow even through failure.
    • Willingness to collaborate with the team and are selfless when it comes to the greater good.

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. Our mission is to revolutionize the way higher education institutions engage, motivate, and grow individuals and communities.While we give our employees the flexibility to work from home when needed, we converge in Orchard Park, NY at 6506 East Quaker, Suite 202 because we kind of enjoy each other.

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    Our product, Harmony, is an intelligent chatbot that colleges purchase to effortlessly guide website visitors to the right content, captures lead information, and routes conversations to the appropriate staff.

    Our values define us.


    To apply

    Please send resume and cover letter to Careers@MongooseResearch.com.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Graphic Designer, Freelance

    Mongoose is looking for a freelance graphic designer to support design needs from February - June 2021. This role will include a variety of fun and challenging projects ranging from brand development to website maintenance to fully integrated digital marketing campaigns. You will deliver polished creative for our overarching Mongoose brand as well as our suite of products. This opportunity is perfect for a skilled and experienced designer with a wide range of work experience across digital and print mediums. Your experience should allow you to ask the right questions when requests are submitted from other departments and to deliver clear strategic solutions in a fast-paced environment. You will work within a multidisciplinary team to develop and create design solutions that are sleek, intuitive, and functional for internal and external purposes.

    What you will do in this role

    • Collaborate with other marketing team members to design projects from start to finish (from concept to execution)
    • Design work includes, creating new and revising existing: individual collateral, blog and social media images and layout, design of email campaign templates, RFP layout, digital advertisements, website design, including building and editing landing pages, website pages, interactive content (surveys, polls, quizzes, infographics), and calls to action.
    • Maintain brand consistency throughout all projects
    • Liaise with project teams to ensure deadlines are met
    • Stay up-to-date with industry developments and tools

    Qualifications

    • Demonstrated range in graphic design skills with a stellar portfolio to showcase
    • 3-5+ years of experience with a degree in Graphic, Digital, or New Media Design
    • Ability to work with a team to transform our team’s vision into final deliverables
    • Establish and promote design guidelines, best practices, and standards
    • Experience in producing online display advertising and animated ads (a plus)
    • Print production capabilities
    • Proficiency with Adobe CS – Photoshop, Illustrator & InDesign
    • Basic HTML and CSS skills for altering website templates and emails
    • Must understand web and print design principles and when to use each (i.e., RGB vs. CMYK, inches vs. pixels)
    • Experience in creating motion graphics and video editing skills (a plus)
    • Experience delivering projects in Google formats (Slides, Docs, Sheets) is preferred
    • Strong attention to detail
    • Ability to self-manage and self-start

    To apply for this position, please send a cover letter and resume to careers@mongooseresearch.com.

     

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. Our mission is to revolutionize the way higher education institutions engage, motivate, and grow individuals and communities.While we give our employees the flexibility to work from home when needed, we converge in Orchard Park, NY at 6506 East Quaker, Suite 202 because we kind of enjoy each other.

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    Our product, Harmony, is an intelligent chatbot that colleges purchase to effortlessly guide website visitors to the right content, captures lead information, and routes conversations to the appropriate staff.

    Our values define us.


    To apply

    Please send resume and cover letter to Careers@MongooseResearch.com.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Marketing Director

    Mongoose is seeking an experienced and motivated Director of Marketing. Our Director of Marketing will ensure the Marketing department’s activities contribute to our company’s long-term success. The position, which reports directly to the President, requires demonstrated marketing experience including communications, digital and integrated marketing campaigns with a focus on lead generation, nurture, and client engagement.

    What you will do in this role:

    • Design and implement comprehensive marketing and communications strategies to create brand awareness, achieve business objectives, drive leads and encourage customer retention. Strategies include, but not limited to, product-specific promotion and marketing strategies, client nurturing strategies, inbound/content strategy, and industry-based public relations.
    • Monitor the performance of marketing campaigns and initiatives, optimizing when necessary. Provide regular reports and presentations on marketing metrics for the management team.
    • Maintain current knowledge of higher ed industry trends, events and sentiment
    • Maintain brand standards (and evolve them as necessary) and ensure compliance across all marketing and communications channels
    • Collaborate with agency on brand evolution strategy
    • Provide actionable guidance for all marketing initiatives, internally for direct reports and externally for agencies, vendors, and partners
    • Collaborate with the VP of Sales to ensure Sales Department and Marketing Department strategic alignment, and provide marketing support (campaigns, sales enablement tools, metrics, etc.) to assist the sales team in converting leads
    • Collaborate with the Director of Client Success to ensure current clients are receiving appropriate “Client Love”.
    • Manage the Marketing department’s budget
    • Provide guidance and ideas to organize effective marketing events
    • Provide marketing team leadership
    • Prioritize marketing projects, allocate resources accordingly and manage team workflow
    • Collaborate with direct reports to identify individual and team goals on an ongoing basis.
    • Collaborate with the VP of People to ensure that team members are progressing in their individual roles, have access to professional development opportunities, mentorship, and training, and are consistently receiving performance feedback.
    • Identify opportunities to expand the department as needed, and participate in the selection process for new employees within the department.
    • Drive continual process improvement and implement best practices to ensure departmental efficiency
    • Provide company leadership
    • Actively communicate with the leadership team, including meeting periodically, contributing to major company initiatives, and weighing in on company operational and growth decisions.
    • Participate in the quarterly and annual planning of the company’s objectives
    • Build long term relationships with employees, clients, and stakeholders

    Qualifications:

    • At least 5-7years of marketing generalist experience at an agency, in a corporate setting, or a combination of environments
    • At least 5-7 years hands-on experience with the following marketing tactics:
    • Content and Inbound Marketing Campaigns
    • Website management, lead conversion, and buyer’s journey mapping
    • Search engine optimization and paid digital advertising campaigns
    • In person and virtual event management
    • Webinar development and execution for clients and prospects
    • Social media strategy and execution (organic and paid)
    • Branding, thought-leadership positioning
    • Partnership or co-op marketing experience
    • External agency and contractor management
    • Product marketing and positioning
    • Marketing technology implementation and management
    • Demonstrable experience leading and growing integrated marketing teams
    • Demonstrable experience executing complex brand and product marketing initiatives
    • Demonstrable brand ownership and growth
      Comprehensive knowledge of modern-day marketing strategies and tools
    • Experience working in or with fast-growing companies
    • Desired personal characteristics
    • Be a confident and empathetic leader
    • Have the ability to inspire and motivate others toward a common goal
    • Be a self-directed, resourceful individual, with the ability to make difficult decisions
    • Have a strategic mindset with the ability to implement plans
    • Have superior communication skills
    • Be extremely comfortable in a fast-paced environment where change is frequent

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. Our mission is to revolutionize the way higher education institutions engage, motivate, and grow individuals and communities.

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    Our product, Harmony, is an intelligent chatbot that colleges purchase to effortlessly guide website visitors to the right content, capture lead information, and route conversations to the appropriate staff.

    Our values define us.


    To apply

    Please send resume and cover letter to Careers@MongooseResearch.com.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

 

What it's like working here.

Mongoose is growing – fast. But not too fast. We take hiring a new employee very seriously and we can be rather picky. To us, it’s like inviting a new member into our family. So we want it to be the perfect fit – for both sides.

 

Our philosophy

“Client Love.” It’s a phrase that you’ll hear around the office over and over. It’s our core philosophy that is embraced by our entire team. We even have a giant poster to remind us.  Why? Because we do love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.

This Client Love seeps into every aspect of who we are and what we do – our client communications, our support processes, our publications, our products, our people. Everything.

ClientLove_vertical-01

Interested?

If you think you have the right skills – and will be the right fit – to join our team, then send us a message to introduce yourself.

Apply now