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Mongoose_Careers

Careers at Mongoose.

We keep our team small, but the opportunities are huge.

What it's like working here.

Mongoose is growing – fast. But not too fast. We take hiring a new employee very seriously and we can be rather picky. To us, it’s like inviting a new member into our family. So we want it to be the perfect fit – for both sides.

 

Here’s a quick background of Mongoose and what you can expect when working with us:

  • Our company started in 2009 and we’ve grown into the leading conversational software provider within the higher education industry.
  • Maintaining a work/life balance is really important to us, which is why employees are given the flexibility to work remotely as needed.
  • We converge at our recently-renovated office at 6506 East Quaker, Suite 202 in Orchard Park, NY.
  • We work hard but we play pretty hard, too – follow us to see what we’ve been up to:
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Our philosophy

“Client Love.” It’s a phrase that you’ll hear around the office over and over. It’s our core philosophy that is embraced by our entire team. We even have a giant poster to remind us.  Why? Because we do love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.

This Client Love seeps into every aspect of who we are and what we do – our client communications, our support processes, our publications, our products, our people. Everything.

ClientLove_vertical-01

Interested?

If you think you have the right skills – and will be the right fit – to join our team,
then send us a message to introduce yourself.

Get in touch

Open positions

  • Conversational Marketing Specialist

    The Opportunity

    We’re looking for a talented marketer and writer with technical proficiency who can help us implement conversational marketing plans for higher ed clients, focusing on chatbots that create interactive, personalized experiences for website visitors.

    What you’ll do in this role

    • Partner with Client Success to lead the onboarding process for new clients seeking to implement a chatbot on their institution’s website
    • Listen carefully to clients to define measurable goals and strategies, both short- and long-term
    • Review all client-provided materials and unearth relevant input, including but not limited to search terms, Google Analytics data, brand and style guidelines
    • Develop and build bot playbooks, including conversation mapping, defining links, building keyword groups, and writing bot conversations
    • Assist in client training on product based on desired usage
    • Assist in reporting, analysis, and making recommendations for testing/optimization
    • Push edits and updates regularly to ensure that bots are providing the best user experience and meeting client goals
    • Become an expert on (constantly evolving) best practices for higher education digital communications and webchat development
    • Develop a deep understanding of the product capabilities, integrations, settings, and configurations
    • Cultivate an environment of teamwork, openness, creativity, and continuous improvement

    Qualifications

    • 3-5+ years experience in marketing communications
    • Excellent oral and written communication skills
    • Comfortable independently preparing for and leading client meetings and workshops
    • Quick learner, always eager to embrace and master new technologies
    • Understanding of an organization’s value proposition, lead qualifiers, best-fit customers and personas
    • Willingness to experiment – even if something doesn't work, be prepared to learn from your failures
    • Not only embrace, but participate in, and champion evolution within the department and the product itself
    • Ability to work across teams including marketing, sales, IT and operations
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Bonus: Experience in Higher Education Marketing
    • Bonus: Certified in Conversational Marketing
    • Bonus: Experience with chat tools,  CRMs (like Salesforce.com) and marketing automation platforms (like Marketo)

    Interested applicants should email Product.Jobs@MongooseResearch.com with your resume and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Harmony Client Success Lead

    The Opportunity

    We’re looking for an experienced, passionate Account Manager with a technical background to help our clients strategize, optimize, and expand their chatbot usage on the institution’s website. This Client Success Lead will be responsible for ensuring customer satisfaction, revenue-generating activity, adding value to existing relationships, and creating new upsell opportunities. Candidates must have the ability to work across teams including marketing, sales, IT, engineering and operations.

    What you’ll do in this role

    • Work in tandem with the internal Conversational Marketing team to usher in new clients by leading them through the implementation process
    • Coordinate an implementation schedule for each client that both meets the institution's timeline and does not exceed our internal team's bandwidth
    • Create detailed business plans to facilitate the attainment of client goals and demonstrate ROI
    • Analyze and prepare detailed reporting on conversational marketing metrics, and offer actionable feedback to optimize chatbot usage and results
    • Proactively and regularly reach out to ensure client satisfaction and retention
    • Build a mutually beneficial relationship with your clients by understanding their individual needs, suggesting valuable changes and providing strategies for contract growth
    • Understand industry trends and help clients pivot to ensure they're continuing to drive conversion on high-traffic pages
    • Create opportunities to delight our customers by generating webinar content, video creation, and other projects as needed that foster best practices, client community and effective use of Harmony

    Qualifications

    • At least 4 years of demonstrated success in account management
    • Ability to work across teams including marketing, sales, IT and operations
    • Quick learner, always looking to embrace and master new technologies
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Ability to grow and nurture relationships with clients and teammates
    • Ability to assess process and propose solutions to increase efficiency and effectiveness
    • Experience in the higher education industry
    • Bonus: Have your certification in Conversational Marketing!

    Interested applicants should email Shana@MongooseResearch.com with your resume and cover letter.

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. Our mission is to revolutionize the way higher education institutions engage, motivate, and grow individuals and communities.While we give our employees the flexibility to work from home when needed, we converge in Orchard Park, NY at 6506 East Quaker, Suite 202 because we kind of enjoy each other. 

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    Our product, Harmony, is an intelligent chatbot that colleges purchase to effortlessly guide website visitors to the right content, captures lead information, and routes conversations to the appropriate staff.

    Our Values

    • We are customer-obsessed.
    • We have a bias toward action.
    • We value and trust one another.
    • We have high standards.
    • We are intellectually secure

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Cadence Client Success Lead

    The Opportunity

    Mongoose is looking for a full-time Client Success Lead that will work with clients using our texting platform, Cadence. This Client Success Lead will be responsible for ensuring customer satisfaction, revenue-generating activity, adding value to existing relationships, and creating new upsell opportunities. Candidates must have the ability to work across teams including marketing, sales, IT, engineering and operations. 

    What you’ll do in this role

    • Implement, train, and support institutions of higher education that utilize Cadence as their two-way texting platform to positively impact the individuals and communities they serve.
    • Own client relationships post-implementation. Key responsibilities include:
      • Monitor and manage client tasks and meetings
      • Ask leading and strategic questions to get to know and serve each school
      • Use internal processes and resources to enhance the users experience with Cadence
      • Collect client feedback and feature requests to improve user experience.
      • Turn Cadence users/champions into company references
    • Document and monitor user/deal activity via Hubspot CRM and internal support tools to increase client engagement.
    • Create opportunities to delight our customers by generating webinar content, video creation, and other projects as needed that foster best practices, client community and effective use of Cadence. 
    • Renew and grow a portfolio of business by securing multi-year deals and recommending additional services. This includes collaborating with our inside sales team to identify new  opportunities.
    • Collaborate with the Client Success Team to recommend new processes, ideas, and solutions to make our team more efficient, while maintaining our “Client Love” philosophy.

    Qualifications

    • College degree. 
    • Two or more years of customer support,  account management, or sales experience.
    • Ability to multitask, work independently,  be comfortable working in a fast-paced environment with new/changing processes.
    • Can demonstrate a track record of success in previous roles.
    • Personable, excellent communicator, and comfortable with speaking/representing Mongoose at industry conferences.
    • Exhibits a positive attitude and enjoys serving clients, even when it can be frustrating.
    • Has high standards for him/herself and is comfortable taking action to get something done.
    • Desire to learn and grow even through failure.  
    • Willingness to collaborate with the team and are selfless when it comes to the greater good.

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. Our mission is to revolutionize the way higher education institutions engage, motivate, and grow individuals and communities.While we give our employees the flexibility to work from home when needed, we converge in Orchard Park, NY at 6506 East Quaker, Suite 202 because we kind of enjoy each other. 

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    Our product, Harmony, is an intelligent chatbot that colleges purchase to effortlessly guide website visitors to the right content, captures lead information, and routes conversations to the appropriate staff.

    Our Values

    • We are customer-obsessed.
    • We have a bias toward action.
    • We value and trust one another.
    • We have high standards.
    • We are intellectually secure.

    Interested applicants should email Amanda@MongooseResearch.com with your resume and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.