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Enterprise

Achieve campus-wide engagement.
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Enrollment

Connect with prospective students.
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Student Success

Increase retention with current students.
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Advancement

Improve alumni relations, stewardship, and donations.
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Careers

You're going to love working with us.

Client Love

Around our office, there’s one phrase that’s used over and over: “Client Love.” It’s because we love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.

This Client Love seeps into every aspect of who we are: our client communications, our support processes, our publications, our products, our people. Everything.

 

Our Team

Mongoose employees are given flexibility to work from home as needed in order to maintain a healthy work/life balance. When in the office, we converge at 6506 East Quaker, Suite 202 because we kind of enjoy each other.

We intentionally keep our team small, and to us, hiring a new employee feels like hiring a family member - we take it very seriously, and we’re very picky. Since Mongoose’s inception in 2009, we’ve grown tremendously in number of clients, quality of work, and level of service. Can’t stop. Won’t stop.

 

Interested?

If you think you have the makings of the next best addition to our team, we'd love to hear from you. Send us a note to get the conversation started.

Mongoose
Mongoose
Mongoose

Open positions

  • Conversational Marketing Specialist

    We’re looking for a talented B2B marketer with technical expertise who can help us build and optimize Drift bots to create interactive, personalized experiences for prospects and customers.

    What you’ll do in this role

    • Interact regularly with sales to understand the language they use to best sell the product then adopt and evolve this language for use in welcome messages, bots and emails
    • Live and breathe company’s brand voice to ensure bots reflect this point of view in appearance and responses given
    • Leverage the Drift platform to create inviting calls-to-action, book qualified meetings for the sales team, route support questions to the Knowledge Base or existing support ticketing system and enroll contacts in email sequences from marketing automation system
    • Work within the marketing team to link emails to bots and Conversational Landing Pages, use bots to 'gate' content and set up email nurtures based on bots interacted with
    • Have an understanding of a brand’s tech stack and the information that flows through it to be pushed into and pulled out of Drift
    • Have a clear understanding of what your conversion rates should be and how to leverage copy variations and other experiments to hit those metrics
    • Push edits and updates constantly to ensure that bots are providing the best experience on the website for customers, prospects and the sales team

    Qualifications

    • 3-5+ years experience in marketing operations
    • Excellent written communication skills
    • Understanding of a brand’s value proposition, lead qualifiers, best-fit customer and personas
    • Willingness to experiment – even if something doesn't work, be prepared to learn from your failures
    • Experience rolling out conversational marketing platforms (like Drift) and sales engagement tools (like Outreach.io)
    • Experience integrating chat tools with CRMs (like Salesforce.com) and marketing automation platforms (like Marketo)
    • Ability to work across teams including marketing, sales, IT and operations
    • Quick learner, always looking to embrace and master new technologies
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Bonus: Experience in Higher Education Marketing
    • Bonus: Experience in SEO
    • Bonus: Certified in Conversational Marketing
    • Bonus: Experience with a company practicing account-based marketing
    • Bonus: Development experience using APIs for chat, CRM and marketing automation

    Interested applicants should email product.jobs@mongooseresearch.com with your resume and cover letter.

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. While we give our employees the flexibility to work from home when needed, we converge in Orchard Park, NY at 6506 East Quaker, Suite 202 because we kind of enjoy each other. 

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Graphic Designer

    We are looking for a graphic designer to join our internal marketing team at Mongoose.

    About the position

    As a graphic designer, you will play a key role in a variety of fun and challenging projects ranging from brand development to website maintenance to fully integrated digital marketing campaigns. You will deliver polished creative for our overarching Mongoose brand as well as our suite of products. This position is perfect for a skilled and experienced designer with a wide range of work experience across digital and print mediums. Your experience should allow you to ask the right questions when requests are submitted from other departments and to deliver clear strategic solutions in a fast-paced environment. You will work within a multidisciplinary team to develop and create design solutions that are sleek, intuitive, and functional for internal and external purposes.

    Primary responsibilities

    • Collaborate with other marketing team members to design projects from start to finish (from concept to execution)
    • Design original pieces, including icons and infographics, for print and web usage
    • Maintain brand consistency throughout all projects
    • Liaise with project teams to ensure deadlines are met
    • Stay up-to-date with industry developments and tools

    Qualifications

    • Demonstrated range in graphic design skills with a stellar portfolio to showcase
    • 3-5+ years of experience with a degree in Graphic, Digital, or New Media Design
    • Ability to work with a team to transform our team’s vision into final deliverables
    • Establish and promote design guidelines, best practices, and standards
    • Experience in producing online display advertising and animated ads (a plus)
    • Print production capabilities
    • Proficiency with Adobe CS – Photoshop, Illustrator & InDesign
    • Basic HTML and CSS skills for altering website templates (a plus) 
    • Must understand web and print design principles and when to use each (i.e., RGB vs. CMYK, inches vs. pixels)
    • Experience in creating motion graphics and video editing skills (a plus)
    • Experience delivering projects in Google formats (Slides, Docs, Sheets) is preferred
    • Strong attention to detail

    Interested applicants should contact our Director of Marketing, Natalie Gleason (mktjobs@mongooseresearch.com)  with your resume, cover letter, and portfolio.

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate by publishing relevant content and sharing best practices. While we give our employees the flexibility to work from home when needed, we converge in Orchard Park, NY at 6506 East Quaker, Suite 202 because we kind of enjoy each other. 

    Our product, Cadence, is a cloud-hosted texting platform that colleges purchase to create and manage texting conversations with their constituents - including prospective and current students, alumni, donors, and families.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

Want to see what we’re up to?

We’re busy, but never too busy to share. Check out the latest news and events happening at Mongoose HQ.

NEWS & EVENTS