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Mongoose_Careers

Careers at Mongoose.

We keep our team small, but the opportunities are huge.

Open positions

  • Software Engineer - Back End

    We’re looking for a thoughtful and team-oriented  software engineer to help build out the back-end systems that process millions of text messages each month, helping hundreds of institutions across higher ed converse with their students, applicants, and alumni.  

    The ideal candidate will be able to tackle a variety of product-focused efforts that will include work in APIs, data/message processing pipelines, databases (relational, document, key-value), and supporting our cloud-native infrastructure.

    Our technology stack is largely Microsoft-oriented and utilizes many Azure PaaS elements, but we incorporate whatever tool/platform is appropriate for the needs of our products - including services both in AWS & Google Cloud, Elasticsearch and Redis.

    As a member of a small team, you are guaranteed to make an impact almost immediately.  Our goal is to have you shipping code the first week, with all the support you’ll need.   You’ll need to be both open-minded and willing to share your opinions - ready to learn and to share. 

    Ideal Qualifications

    • At least 2 years of experience developing and supporting a non-trivial, client-facing .NET/C#-based application in production. 
    • An understanding of web applications, API & service design, and asynchronous messaging patterns.
    • An understanding of general cloud design concepts, with experience in at least one of the major cloud providers (Azure, AWS, Google) as it pertains to architectural patterns, security, performance, and resiliency
    • An interest in DevOps and a sense of ownership in not just developing the code, but also the operations concerns of monitoring performance, scalability & capacity planning and quickly addressing incidents when they arise.  You’re excited and motivated by the responsibility of owning your code in production
    • A collaborative working style that includes the rest of your team in important decisions and leads to shared understanding and ownership
    • A focus on reducing complex problems into a set of simple solutions.  We value a pragmatic approach in deciding what kind of technology and process we will apply in a given situation.  We’re more interested in providing value to our customers quickly than utilizing the new shiny thing with a display of technical prowess.  
    • A desire to improve software over time, being transparent with failures and lessons learned, and an ability to look forward to improvement and not dwell on mistakes

    Who We Are

    Mongoose is a fast-growing team on a mission to help colleges and universities improve communication with students through smart, high-quality products that personalize and improve the evolving student experience.

    Our texting platform, Cadence, and our virtual assistant chatbot, Harmony, are used by over 600 institutions to provide students with easy-to-access, personalized information - all while helping reduce the burden on university staff.

    We offer a flexible work environment that allows for both hybrid and fully remote opportunities. Our headquarters are located in Buffalo, NY but we have teammates all across the country!

    Mongoose is an equal opportunity employer that is united by our values and celebrates our unique differences. We’re building a company that’s focused not just on the bottom line, but also on the happiness of our customers and team.

     

    Our values define us.

    To apply

    Please send a resume and cover letter to Careers@MongooseResearch.com. Include notes about projects, links to repos or whatever work you’re proud of.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

  • Software Engineer - Front End

    Our product’s users, all staff at higher education institutions, interface with our text messaging platform via a responsive web application and iOS and Android apps. You, as a front-end focused engineer, will have an opportunity to shape their experience first-hand.

    The original front-end components of our application were built using AngularJS. Components are now  built using Vue as we work on a migration strategy along the way.  Our mobile applications are hybrid Ionic. Regardless of the stack you’re most comfortable with, we’re looking for someone experienced in web development using a modern JavaScript framework along with HTML/CSS who understands how the web works and has a strong sense of UX and product design. 

    As a member of a small team, you are guaranteed to make an impact almost immediately.  Our goal is to have you shipping code the first week, with all the support you’ll need. You’ll need to be both open-minded and willing to share your opinions - ready to learn and to share. 

    Qualifications and Responsibilities

    • At least 2 years of experience developing and supporting a non-trivial, client-facing modern web-based application in production
    • Experience developing on a modern JavaScript framework (Angular, Vue, React, etc), HTML and CSS
    • Participation and involvement in UX, prototyping and design efforts, even if it’s not a primary responsibility.  You have opinions on what makes a well-designed product with a winning user experience.
    • A collaborative working style that includes the rest of your team in important decisions and leads to shared understanding and ownership.  A strong working relationship with the product manager and back end engineers is critical to success
    • A focus on reducing complex problems into a set of simple solutions.  We value a pragmatic approach in deciding what kind of technology and process we will apply in a given situation.  We’re more interested in providing value to our customers quickly than utilizing the new shiny thing with a display of technical prowess.  
    • A desire to improve software over time, being transparent with failures and lessons learned, and an ability to look forward to improvement and not dwell on mistakes
    • Experience with server side frameworks/concerns, mobile development, and WCAG/Accessibility are fantastic but not required.

    Who we are

    Mongoose is a fast-growing team on a mission to help colleges and universities improve communication with students through smart, high-quality products that personalize and improve the evolving student experience.

    Our texting platform, Cadence, and our virtual assistant chatbot, Harmony, are used by over 600 institutions to provide students with easy-to-access, personalized information - all while helping reduce the burden on university staff.

    We offer a flexible work environment that allows for both hybrid and fully remote opportunities. Our headquarters are located in Buffalo, NY but we have teammates all across the country!

    Mongoose is an equal opportunity employer that is united by our values and celebrates our unique differences. We’re building a company that’s focused not just on the bottom line, but also on the happiness of our customers and team.

     

    Our values define us.

    To Apply

    Please send a resume and cover letter to Careers@MongooseResearch.com. Include notes about projects, links to repos or whatever work you’re proud of.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

  • Senior Product Designer

    We’re seeking a passionate, data-driven, and detail-oriented Product Designer to help craft intuitive and user-focused experiences for our web and mobile products. As a member of a small team, your work will make an immediate impact.

     

    What you’ll do in this role

    • Influence how our users interact with and experience our products
    • Partner with our product managers and engineers to find solutions to complex problems
    • Participate in user research, interviews, and analysis
    • Use your design skills and tools to communicate and test concepts- this may include sketches, wireframes, prototypes, designs, or code
    • Work with the design team to develop and maintain our design system for use across products and platforms
    • Be an advocate for our users and work to deliver solutions that delight them

     

    Qualifications

    • 5+ years relevant design experience as a Product Designer
    • Portfolio demonstrating your ability to turn complex problems into create simple, flexible, easy-to-use solutions
    • Expert in either UI, UX, or visual design
    • Able to explain your work, process, and decisions to cross-functional teams and stakeholders
    • Experience with design and prototyping tools such as Sketch, Figma, Invision, etc.
    • Understanding and passion for user-centered design
    • Love using research and data to inform your design decisions

    Interested applicants should email Careers@MongooseResearch.com with your resume and cover letter.

     

    Who we are

    Mongoose is a thought leader in the higher ed industry - focused on improving the way colleges and universities communicate with students through smart, high-quality products that personalize and improve the evolving student experience.

    Our texting platform, Cadence, and our virtual assistant chatbot, Harmony, are used by over 600 institutions to provide students with easy-to-access, personalized information - all while helping reduce the burden on university staff.

    We offer a flexible work environment that allows for both hybrid and fully remote opportunities. Our headquarters is located in Buffalo, NY but we have teammates all across the country!

    Mongoose is an equal opportunity employer that is united by our values and celebrates our unique differences. We’re building a company that’s focused not just on the bottom line, but also on the happiness of our customers and team.

    Our values define us.

     

    To Apply

    Please send a resume and cover letter to Careers@MongoooseResearch.com. Include notes about projects, links to portfolios, repos, or whatever work you’re proud of.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

 

What it's like working here.

Mongoose is growing - fast. We're committed to building a company that's focused not just on the bottom line, but also on the happiness of our customers and team.

We offer a flexible work environment that allows for both hybrid and fully remote opportunities to help set you up for success. Mongoose is an equal opportunity employer that is united by our values and celebrates our unique differences.

We're on a mission to personalize and improve the higher education experience with smart, innovative products. Come join us!

 

At Mongoose, we strive to foster an inclusive culture where employees of all backgrounds and abilities feel they belong.

 

Diversity & Inclusion at Mongoose

Mongoose thrives in an environment where our team can come to work as their full selves, regardless of age, gender identity, race, sexual orientation, ability, or perspective.

Women represent over half of the Mongoose team, including our leadership team, compared to a 27% average representation across the industry. We are proud to foster an inclusive space where our LGBTQ+ employees are welcome and comfortable.

 

A Commitment to Do Better

We are dedicated to building a company that reflects the diversity of our customers and communities. We aren't the diverse company we aspire to be yet, but we will continue to hold ourselves accountable to our community.

We at Mongoose believe that a diverse team is essential for innovation and sustainability. We are continuously evaluating and improving upon our hiring strategies to access an adequate and diverse pool of applicants.

 

Our philosophy

“Client Love.” It’s a phrase that you’ll hear around the office over and over. It’s our core philosophy that is embraced by our entire team. We even have a giant poster to remind us.  Why? Because we do love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.

This Client Love seeps into every aspect of who we are and what we do – our client communications, our support processes, our publications, our products, our people. Everything.

ClientLove_vertical-01

Interested?

If you think you have the right skills – and will be the right fit – to join our team, then send us a message to introduce yourself.

Apply now