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Mongoose_Careers

Careers at Mongoose.

We keep our team small, but the opportunities are huge.

What it's like working here.

Mongoose is growing – fast. But not too fast. We take hiring a new employee very seriously and we can be rather picky. To us, it’s like inviting a new member into our family. So we want it to be the perfect fit – for both sides.

 

Here’s a quick background of Mongoose and what you can expect when working with us:

  • Our company started in 2009 and we’ve grown into the leading conversational software provider within the higher education industry.
  • Maintaining a work/life balance is really important to us, which is why employees are given the flexibility to work remotely as needed.
  • We converge at our recently-renovated office at 6506 East Quaker, Suite 202 in Orchard Park, NY.
  • We work hard but we play pretty hard, too – follow us to see what we’ve been up to:
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Our philosophy

“Client Love.” It’s a phrase that you’ll hear around the office over and over. It’s our core philosophy that is embraced by our entire team. We even have a giant poster to remind us.  Why? Because we do love our clients. We go the extra mile to support them. And we truly feel that our success is only realized when our clients learn from our insights, get extraordinary results with our products, and excel at their jobs.

This Client Love seeps into every aspect of who we are and what we do – our client communications, our support processes, our publications, our products, our people. Everything.

ClientLove_vertical-01

Interested?

If you think you have the right skills – and will be the right fit – to join our team,
then send us a message to introduce yourself.

Get in touch

Open positions

  • Conversational Marketing Specialist

    The Opportunity

    We’re looking for a talented marketer and writer with technical proficiency who can help us implement conversational marketing plans for higher ed clients, focusing on chatbots that create interactive, personalized experiences for website visitors.

    What you’ll do in this role

    • Partner with Client Success to lead the onboarding process for new clients seeking to implement a chatbot on their institution’s website
    • Listen carefully to clients to define measurable goals and strategies, both short- and long-term
    • Review all client-provided materials and unearth relevant input, including but not limited to search terms, Google Analytics data, brand and style guidelines
    • Develop and build bot playbooks, including conversation mapping, defining links, building keyword groups, and writing bot conversations
    • Assist in client training on product based on desired usage
    • Assist in reporting, analysis, and making recommendations for testing/optimization
    • Push edits and updates regularly to ensure that bots are providing the best user experience and meeting client goals
    • Become an expert on (constantly evolving) best practices for higher education digital communications and webchat development
    • Develop a deep understanding of the product capabilities, integrations, settings, and configurations
    • Cultivate an environment of teamwork, openness, creativity, and continuous improvement

    Qualifications

    • 3-5+ years experience in marketing communications
    • Excellent oral and written communication skills
    • Comfortable independently preparing for and leading client meetings and workshops
    • Quick learner, always eager to embrace and master new technologies
    • Understanding of an organization’s value proposition, lead qualifiers, best-fit customers and personas
    • Willingness to experiment – even if something doesn't work, be prepared to learn from your failures
    • Not only embrace, but participate in, and champion evolution within the department and the product itself
    • Ability to work across teams including marketing, sales, IT and operations
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Bonus: Experience in Higher Education Marketing
    • Bonus: Certified in Conversational Marketing
    • Bonus: Experience with chat tools,  CRMs (like Salesforce.com) and marketing automation platforms (like Marketo)

    Interested applicants should email Product.Jobs@MongooseResearch.com with your resume and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Sales Development Representative (SDR) - RECENT GRADS ENCOURAGED TO APPLY

    The Opportunity

    This fun, fast-paced role helps generate new business opportunities by introducing prospects to Mongoose and our products.  This is a great opportunity for those looking to get started in sales/software sales.

    What you’ll do in this role

    • Build a pipeline of qualified opportunities for sales directors to close by booking product demonstrations
    • High paced cold calling and cold emailing to ideal customer profile
    • Conduct “discovery calls” with prospects and determines they are a good fit for our texting platform or chatbot solution
    • Travel to events as needed, network with potential contacts, and follow up with these contacts post-event.
    • Strive for continuous improvement through sales training, recorded calls, and coaching

    Qualifications

    • No experience required - recent college graduates are highly encouraged to apply
    • Extremely hungry to achieve goals
    • Highly coachable
    • Zero call reluctance
    • Quick learner, always looking to embrace and master new technologies

    Interested applicants should email our VP of sales, Jason Pearl, at salesjobs@MongooseResearch.com with your resume and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity

  • Harmony Support Specialist

    The Opportunity

    Our team is in need of a ‘product expert’ - we’re looking for a technical support specialist with an interest in conversational marketing, who is passionate about helping higher ed clients and prospects get the most of out implementing a chatbot on their institution’s website.

    What you’ll do in this role

    • Support and assist sales executives with all aspects of the sales process including client presentations, proposals, security reviews, renewals and upsells
    • Provide ongoing technical and strategic support to existing clients
    • Partner with Client Success to provide new clients a seamless onboarding experience, including playing a large role in client training
    • Develop a deep understanding of the product capabilities, integrations, configurations and competitive landscape
    • Listen carefully to prospects and clients to provide market feedback to the Product team
    • Cultivate an environment of teamwork, openness, creativity, and continuous improvement
    • Creatively identify and help drive new programs and plugins to improve the offering
    • Assist in analysis and making recommendations for testing/optimization
    • Aid in the writing of technical documentation, testing, and quality assurance projects

    Qualifications

    • 3+ years of experience in technical support
    • Customer service experience preferred
    • Excellent communication skills and ability to explain complicated concepts in a simple way
    • Desire to help people and genuinely curious about solving challenges for them
    • Quick learner, always eager to embrace and master new technologies
    • Willingness to experiment – even if something doesn't work, be prepared to learn from your failures
    • Not only embrace, but participate in, and champion evolution within the department and the product itself
    • Ability to work across teams including marketing, sales, IT and operations
    • Takes initiative and ownership; eager for a challenge and the chance to get better
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Bonus: Experience in Higher Education Marketing
    • Bonus: Certified in Conversational Marketing
    • Bonus: Development experience using APIs for chat, CRM and marketing automation

    Interested applicants should email Product.Jobs@MongooseResearch.com with your resume and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

  • Harmony Client Success Lead

    The Opportunity

    We’re looking for an experienced, passionate Account Manager with a technical background to help our clients strategize, optimize, and expand their chatbot usage on the institution’s website. This Client Success Lead will be responsible for ensuring customer satisfaction, revenue-generating activity, adding value to existing relationships, and creating new upsell opportunities. Candidates must have the ability to work across teams including marketing, sales, IT, engineering and operations. 

    What you’ll do in this role

    •  Work in tandem with the internal Conversational Marketing team to usher in new clients by leading them through the implementation process
    • Coordinate an implementation schedule for each client that both meets the institution's timeline and does not exceed our internal team's bandwidth
    • Create detailed business plans to facilitate the attainment of client goals and demonstrate ROI
    • Analyze and prepare detailed reporting on conversational marketing metrics, and offer actionable feedback to optimize chatbot usage and results
    • Proactively and regularly reach out to ensure client satisfaction and retention
    • Build a mutually beneficial relationship with your clients by understanding their individual needs, suggesting valuable changes and providing strategies for contract growth
    • Understand industry trends and help clients pivot to ensure they're continuing to drive conversion on high-traffic pages
    • Create opportunities to delight our customers by generating webinar content, video creation, and other projects as needed that foster best practices, client community and effective use of Harmony. 

    Qualifications

    • At least 4 years of demonstrated success in account management
    • Ability to work across teams including marketing, sales, IT and operations
    • Quick learner, always looking to embrace and master new technologies
    • Ability to multitask and work independently, comfortable working in a fast-paced environment
    • Experience in the higher education industry
    • Bonus: Have your certification in Conversational Marketing!

    Interested applicants should email Shana@MongooseResearch.com with your resume and cover letter.

    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.