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The Support You Need is Here.


SEE FOR YOURSELF

The Not-So-Lost Art of Customer Service

As someone in higher ed, you wear a lot of hats. We're here to help you navigate that. Mongoose helps teams do more with less, streamlining your workload without adding additional responsibilities onto your plate.

The Mongoose Client Success Team delivers quick, simple implementation and personalized service as part of your easy-to-adopt student engagement solution. With the most dedicated support team in higher ed, think of us as an extension of your team, an army of student engagement experts in your pocket.

What to Expect:

  • Minimal Setup Time (like... weeks)
  • An Easy-to-Adopt Platform
  • Personalized Onboarding
  • Comprehensive Training
  • Dedicated Ongoing Support
  • Proven Strategy & Best Practices
  • ROI Reporting

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What We Mean by Client Love

The sad truth is, a lot of vendors claim they'll make your life easier, just to add additional work to your already heavy load. That's why we like to think of ourselves as the "anti-vendor."

Support is the core of what we do - from quick, seamless setup and dedicated onboarding through product training, strategy, and reporting.

Consider us an extension of your team, working behind the scenes to lighten your workload and drive results for your institution.

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The level of support and access we have to the Cadence team ensures that we stay on track and never feel alone in our efforts.
Brittany Claridge, Assistant Director and First Year Experience
Johns Hopkins University
We've been able to meet prospective students where they are as opposed to sending yet another email that students won't read. We're able to build relationships faster than ever before because students know they have a real person on the other end of the line.
Jeff Scharl, Assistant Director of Admissions
Alfred University
Implementing Cadence has allowed us to efficiently reach out and communicate with our students throughout their entire life-cycle; from recruitment through alumni.
David Detar, Senior Admissions Advisor
Rosedale Technical College
We love the ease of use, the sleek, modern feel, and the feedback and response that we receive from students via text compared to email and phone calls. We love everything about Cadence!
Lowell Ferguson, CRM Coordinator
Campbell University
 

We're here to help you meet your goals, connecting with and supporting students along the way.

GET STARTED

Meet the GOATs!

The Greatest Support Team of All Time.

Your Client Success team gets you up and running with your solution in a matter of weeks, helping you quickly master Mongoose’s easy-to-use platform and providing best practices to help you make the most of it.

We’re here to go the extra mile to achieve your institution’s goals. (Don’t worry, you can take all the credit!)

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All in on higher ed

Because higher education is our one-and-only market, you get 100% of our energy, attention, and expertise.

Our management team has worked in higher ed for an average of 17 years. So we understand your challenges and can coach you on proven best practices.

MEET THE TEAM

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“Our enrollment went up, our drop rate went down, and we have more students attending our orientation than ever before.”
Brian Jackson, Application Support Specialist,
McLennan Community College