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Client Success Operations Coordinator

About the position

We have an immediate opening for a full-time, entry-level operations coordinator that will work directly with our Client Success and Support teams to improve efficiency and effectiveness. Our Client Success team is responsible for ensuring customer satisfaction, revenue-generating activity, adding value to existing relationships, and creating new upsell opportunities, while our Support team manages client questions, concerns, and issues from a more technical standpoint.

This new hire must have a desire to develop and maintain resources, systems, and processes that improve the quality of client onboarding, along with execution of various projects as needed.

Primary responsibilities

  • Act as a bridge between our Client Success and Support teams
  • Help facilitate the client onboarding process
  • Maintain records in our CRM (customer relationship management) tool, which is HubSpot
  • Manage client “thank you/reference” projects
  • Lead miscellaneous projects related to streamlining internal and external efforts

Qualifications

  • Willing to ask questions and seek input
  • Ability to manage multiple projects simultaneously
  • Adaptability and willingness to shift priorities or strategy in a fast-paced environment
  • Experience in or knowledge of higher education and/or relationship management is a plus
  • Excited to learn and grow
  • Tech savvy and comfortable running reports/learning new systems
Interested? Send us a note, and if possible, include your résumé and cover letter.
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