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[FREE GUIDE]  Texting Across the Enterprise DOWNLOAD
woman using chatbot on laptop
mongoose+drift logo

Transformative Chatbot Technology, Built for Higher Ed

Revamp your website experience with instant, 24/7 personalized support for current and prospective students.

Meaningful, One-to-One Conversations That Drive Student Engagement

Market-leading AI conversational chatbot technology delivers instant, relevant, and personalized engagement on your website. Customized to fit the needs of your institution, Harmony can answer frequently asked questions, start enrollment, book meetings, or route them directly to the right person - all in real time.

Harmony is the only AI chatbot designed for higher ed offering personalized answers, delivering monitoring and optimization services, and driving student success.

The Best Support in Higher Education

You don’t have time to learn and implement a new technology - that’s where Harmony comes in.

Harmony is the only higher ed chatbot with a dedicated support team to build, report, and maintain your chat engagement strategy.



screenshot of sample playbook



Hit Your Admissions Goals Fast

Support prospective students with the information they need, when they need it.

Harmony offers early support and responsive communication at pivotal points in the college search process, dramatically increasing enrollment rates.


My VP and I have been pushing for a chatbot for years. There's a huge value in it - it allows us to quickly get students answers and avoid the frustration of going through a phone tree. It makes our world a little easier, but getting a quicker response makes students feel like we've gone out of our way to help them.
Crystal Ryerson
Executive Director, Student Success Operations and Compliance
Rowan-Cabarrus Community College

24/7 Personalized Support for Students & Reduced Strain on Your Staff

Reduce call and email volume, build relationships, and meaningfully engage students with around the clock on-site support.

Harmony answers questions instantly and automatically while you sleep, supporting and converting students outside of standard business hours.

sample chatbot on generic website


Simple Installation and Seamless Integration

gif of chatbot


Harmony integrates with your current systems to quickly identify website visitors and engage them with instant guidance and support for frequently asked questions.

For new visitors, capture contact information, hand off to live chat, or schedule meetings that sync with staff’s calendars.

The ultimate partnership

Venn diagram showing Drift and Mongoose as partners



Harmony is powered by Drift, the leading conversational technology on the planet. Layer on Mongoose’s higher education experience and know-how, and you have a revolutionary solution that truly helps constituents, preserves staff’s time, and enables positive outcomes across campus.


Tech specs

  • Data Integration

    Mongoose Harmony offers multiple data integration options that align with how your campus is already doing business.

    A simple file-based manual method

    An HTTP API and webhooks for custom integration projects

    Native, configuration-based integration packages for certain SIS/CRM systems



    • Can be used interchangeably and simultaneously
    • Can vary according to the campus department/team using the product
    • Follow the same rules for data validation
    • View the ERP/CRM as the system of record for all data
    • Offer bidirectional integration
  • Implementation Details

    Harmony is incredibly quick and easy to implement on your campus. For a standard implementation using a virtual number and manual data imports, you can be up and running within three to four weeks — whether IT is involved or not.

    Specific timelines will vary by campus based on various factors. For reference, a typical implementation takes about five total hours over the course of up to five separate meetings. Each campus is assigned a dedicated Client Success Lead. For many campuses, texting is a new initiative - so we are there to help you. To be sure you are doing it properly.

    Some institutions have longer implementations when the custom development via our API is required.

  • Security and Privacy

    Harmony is architected with security and privacy as highest priorities. Access to production software systems, databases, hosting environments, and infrastructure is strictly controlled, with permission granted for a few select individuals. Access and changes are audited and monitored, and access is only permitted for when necessary for operations.



    Mongoose is fully compliant with the guidance and regulations put forth by FERPA and the EU GDPR regulations.

    Keeping with the guiding principles of data privacy and transparency, we:

    • As a partner of the institution, ensure their students’ data is being managed safely and securely and that we can support the campus in guaranteeing necessary rights to those students
    • Seek to clearly define what data we collect and how we utilize it
    • Provide full functionality of our software with the smallest possible set of student data
    • Provide multiple means for keeping student data up to date, and the ability to have it removed on demand
    • Have implemented extensive product and process measures to provide for data integrity and safety

    Our client institutions maintain 100% ownership and are in full control of their student data at all times. Our clients’ data is strictly confidential and we shall not disclose, reproduce, copy, publish, distribute, or use for any purpose other than allowing client access to our platform and provided services covered under our license agreements. Upon termination of agreements (or upon request), Mongoose agrees to export and/or permanently destroy any requested data as well as provide written confirmation of disposal.

    Full details are provided in our privacy and compliance documentation.



    Mongoose utilizes an Employee Acceptable Use of Technology Policy. Mongoose enforces strict control over our employees’ access to your data and we are committed to ensuring that client data is not seen by anyone who should not have access to it. The control and ownership of customer data always remain in the hands of the institution. Data will be permanently destroyed no later than 30 days after a customer’s request or the termination of our relationship.



    Mongoose agrees never to provide, sell, share, or otherwise expose client data to a third party, except in the situation where we have enlisted additional service providers to supply required functionality for Mongoose software and services.



    The applications in the Mongoose suite of software have been written with an awareness of current web application security risks (following OWASP guidelines). The tools/frameworks have been selected for their ability to provide protection at a base level; making protection the standard during development, rather than an afterthought.

    We employ strong password hashing, utilizing the PBKDF2 function with large unique salt values and a high iteration count - and also prevent users from choosing commonly used passwords, with a goal of making a brute force attack extraordinarily difficult.

    Mongoose maintains a policy of least privilege when access to customer data, and production software systems are concerned. All such accesses are logged for audit purposes. All transport security is secured over HTTPS with a valid certificate and server configuration that is kept up to date and does not support any obsolete or insecure protocols or ciphers. Data is also encrypted at rest.



    • All hosted services and applications have redundancy both within their primary region and across multiple regions to ensure uptime and to provide support for a rapid failover if necessary.
    • Source code and essential business documentation is stored securely in redundant cloud locations to ensure access in the event of issues with employees and our physical office space.
    • Database and application backups are stored across multiple regions for disaster recovery as well.



    • Mongoose uses multiple tools for providing active security monitoring, alerting, and protection for web/database security vulnerabilities and threats.
    • Audit logs are captured for all activities and operations performed within our production-hosting environment.
    • Mongoose regularly performs security and penetration scans against the software in production. Clients are welcome to perform scans as well, provided that:
      a) Mongoose is notified in advance,
      b) Mongoose is provided a complete copy of the results
      c) Mongoose is given an opportunity to address any severe issues that are reported.
  • Hosting Infrastructure - 100% Cloud

    With Harmony, there’s no software, hardware, or additional infrastructure for you to install, manage, or maintain. All our services are configured and hosted in a scalable and fault-tolerant environment.

    Built-in redundancy within our primary hosting region, along with geographic replication to provide for both rapid failovers and for business continuity in the event of a disaster Microsoft Azure is the primary hosting environment, providing a high degree of physical, network, and application security – with security compliance, including ISO 27001, HIPAA, SOC 1, and SOC 2. Amazon Web Services (AWS) and Google Cloud are also utilized on a smaller scale, for specific services.

  • Performance and Software Updates

    We also place high value on reliability and simplicity—in both user interfaces and the infrastructure that functions beneath the surface. We also listen to our clients and use their feedback to continuously improve our platform.

    • Platform annual uptime exceeds 99.98%
    • SMS connectivity orchestrated across 3,200 carriers provides most reliable message delivery available
    • Support for all modern browsers and devices via a responsive web application and/or mobile application
    • Product updates are released frequently and without interruption to usage of our software. If it is determined that a product update will require forethought or planning by end users, we will always provide sufficient warning and documentation before the update occurs.
  • Accessibility

    Mongoose software should be accessible to all of our users, both campus staff members and their students, regardless of disability or impairment. Providing excellent usability to all individuals is a core mission of our product development team.

    We utilize the Web Content Accessibility Guidelines (WCAG) 2.0 for our standards and set techniques for ensuring that our web-based software incorporates inclusive design and development practices and meets the accessibility needs for a broad range of individuals.

    Our partners may sometimes request or refer to the Voluntary Product Accessibility Template (VPAT) for determining accessibility. We recognize the value of completing this level of disclosure, but we find that the WCAG standards and guidance are more appropriate as they comprehensively focus entirely on web-based software.

    If any part of our software is found to be inaccessible or presents difficulties in use for any of our partners, we will work together with each institution to determine the nature and severity of the issue and develop a plan to resolve the issue in a satisfactory manner.



    Campus staff users may interact with Harmony both via the web and a mobile application for Android and iOS (Apple) devices.

    Utilizing the WCAG guidelines as outlined above, we’ve made an effort to ensure the web-based application is:

    • Perceivable - information is available in different formats. For example, both visually and via a screen reader
    • Operable - the software can be navigated, and the elements of the user interface can be activated regardless of how the web application is being viewed or interacted with
    • Understandable - the content and operation of the software is presented in a clear and useful format, regardless of user agent or assistive technology used

    For users of our mobile applications, our application should work well in conjunction with the accessibility tools and features provided by the operating system software of the device. For more information, see Android or iOS (Apple).

    If any part of the software is found to not meet those goals sufficiently, we work with the institution to determine the appropriate solution and implement it.



    Currently, all student interaction related to Harmony occurs on the student’s mobile device in the form of text messages sent and received. The accessibility features provided by smartphones varies based on the manufacturer and operation system involved, but we have found that most modern smartphones provide sufficient accessibility features for their internal text messaging application.

    For more information see the links above for accessibility features provided by both Android and iOS.

    To report any accessibility issues found in our software, please contact support@mongooseresearch.com.