The latest higher ed news and content - all in one place!

The pressure of studies combined with the freight train of anxiety that comes...

With so many questions to be answered, forms to file, and inboxes to empty, it...

Why would a student choose a college to attend, pay a deposit, then change...

A study by EDUCAUSE Research shows that 50% of the students surveyed say they...

Harmony, the chatbot for colleges and universities, is designed to help...

It’s likely that you won’t answer your phone when it rings, but if your phone...

Your school’s website serves multiple purposes for multiple people. Prospective...

So much work goes into your college or university's communications strategy,...

There is value in authenticity - and students trust other students.

If your...

Students might leave your institution if they’re performing poorly in academics...

As a member of your school’s marketing communications and enrollment teams,...

Students are already coming directly to your website to learn more about your...

Getting in touch with seniors is harder than AP Calculus.

Students screen...

Planning a Giving Day this spring semester? Looking for new ways to engage with...

How many of your email threads look something like this?

Advisor: Are you free...

RNL clients have raised millions of dollars using texting and RNL's remote...

Your college’s website is the number one source for information for prospective...

Your staff’s time is limited - let the automation features in Cadence do the...

Alumni engagement goes well beyond writing checks.

This past year has been...

Every industry has its own issues that employees have to deal with on a daily...

Fast text delivery and quicker responses will raise efficiencies 

Your...

An article by the National Association for College Admission Counseling (NACAC)

Values (noun-plural): principles that guide behavior and, ultimately, culture

A...

How many times per day does your office phone ring or your email ding  with...

As much as 76% of students start an inquiry by filling out a form on a school’s...

While COVID vaccines are rolling into drug stores and hospitals throughout the...

Even the most organized, experienced, and diligent teacher cannot control their...

Harmony is an intelligent virtual assistant that can be used in a variety of...

Meet prospective students where they are: their phones

Your Admissions team...

When a visitor comes to your college or university website, they’re usually...

Schools are utilizing texting to keep their campus safer during a pandemic

...

Harmony isn’t your average chatbot - it’s an intelligent virtual guide.

The...

Harmony, the intelligent chatbot from Mongoose, is a self-service technology...

When the staff at your college or university sends a text, it’s only the...

An intelligent virtual assistant can help you capture valuable lead information...

By easily helping students accomplish tasks, Harmony keeps them engaged...

Self-service technology like Harmony can help prospective students cross the...

When you think of a college homecoming weekend, what are the first things that...

Spoiler: It does way more than a traditional chatbot.

A chatbot stands watch on...

If your institution welcomes and supports students who speak a language other...

Determining who should be texting students can be broken down into two...

Take advantage of every opportunity to engage with students through texting.

...

How do you reach the generation that lives life through the lens of their...

With a juggling act of life, family, and work, communicating effectively with...

If your communication strategy only includes texting your student population,...

Use two-way texting to help students navigate the higher ed altered landscape.

...

How can your college take measures to ensure staff wellness while still meeting...

A team of experts is ready to help you succeed.

Harmony, the intelligent,...

Harmony is a chatbot that is quick and easy to install, and it won't burden...

Input and experience of higher ed professionals helps a chatbot perform at a...

If your college is considering chatbot technology, one of the first things you...

Recently, Akil Bello, the Senior Director of Advocacy and Advancement at...

A prospective student showed interest, asked questions, and committed to...

While students prefer texting to phone calls and emails, you can never rely on...

Bots don’t replace humans, they help humans be more human.

The subject of...

Students all over the country are currently making the tough choice to change...

Utilizing technology will allow your college to meet constituents’ expectations.

While it’s always a concern for admissions teams that high school graduates...

Advancement teams across the country are challenged with developing ways to...

Colleges across the country are organizing to help students affected by COVID-19

You want to text students. But you don’t want to break the law. Lucky for you,...

Visitors to higher education websites expect to find information or complete a...

Does your college need a chatbot, AI or live chat?

These three terms are often...

Recently, our partners at Ruffalo Noel Levitz (RNL) conducted a discussion with...

Mongoose Cadence, our texting platform, is 100% cloud-based and built with the...

What happens when someone browses your school website outside of normal office...

What should advancement teams do in times of crisis like these?

The recent...

Whether or not you use Cadence, Mongoose’s texting platform, is irrelevant...

The current state of affairs with coronavirus dominating the headlines calls...

For some, fundraising conjures images of drum rolls and giant check ceremonies,...

As the higher ed community navigates COVID-19, schools are transitioning to an...

Onondaga Community College had a need to increase student retention, but the...

Hint: Don’t pretend you’re the person who just retired

People go on vacation....

What kind of impression is your school website making to visitors and potential...

When the two systems play nice, you’ll get the most out of both.

Managing your...

"The best way to help students manage the stress [of applying to schools] is...

“That story we share has to cause me to feel some empathy. It could be...

“There’s a huge risk in asking people for anything. But why wouldn’t we take...

Students obtain an education as a pathway to gainful employment, but many...

Jacksonville State University is a 4-year public institution that faced a...

“What you see here is kind of a scramble by the states, partly for competitive...

“I think it’s about having individual relationships with your students, so...

According to the Association of American Colleges and Universities, 74% of all...

“You can look at the IP addresses. We can actually see 10-15% of the...

Like many schools, Florida Southern College (FSC) had declining enrollment...

How to make your open house a full house

With all of the work that goes into...

Answering this question is key to donor acquisition and retention. 

While your...

Everyone I know: “Why is your conference in Puerto Rico?” 

Me: 

The answer to...

“Brands and businesses think they’re complying with the TCPA by having “Text...

We are sometimes asked why it would make sense to add an additional tool to an...

Each cycle, admissions staffs across the country work hard to make their...

While every institution needs to be strategic to effectively communicate with...

How guiding constituents through every touch point can make all the difference

...

Is it easier to reach a young student, new to the college experience and...

When a school from the Mongoose family does well, we’re more than excited to...

Online students are traditionally self-starters looking to progress faster in...

With robo-dialing on the rise, more and more students are ignoring phone calls.

There is no denying the importance of the parents’ role in college application...

Sometimes, when you’re writing about the best practices of emoji use in texts,...