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Mongoose_Blog

What our partner colleges and universities are reading

2 min read

3 texting templates that ease student burnout

The pressure of studies combined with the freight train of anxiety that comes...

2 min read

How to do more student engagement with less staff

With so many questions to be answered, forms to file, and inboxes to empty, it...

4 min read

4 ways to reduce melt you haven’t tried already

Why would a student choose a college to attend, pay a deposit, then change...

2 min read

Are your students unaware of available resources? Study reveals 50% are...

A study by EDUCAUSE Research shows that 50% of the students surveyed say they...

2 min read

If you can imagine it, Harmony can integrate it

Harmony, the chatbot for colleges and universities, is designed to help...

6 min read

6 smart uses of texting in advancement

It’s likely that you won’t answer your phone when it rings, but if your phone...

2 min read

Improve your students' experiences with Harmony's guided conversations

Your school’s website serves multiple purposes for multiple people. Prospective...

1 min read

6 tips to crafting text messages that make the grade

So much work goes into your college or university's communications strategy,...

3 min read

5 benefits of using current students to text prospective students

There is value in authenticity - and students trust other students.

If your...

3 min read

4 ways to increase student retention with texting

Students might leave your institution if they’re performing poorly in academics...

2 min read

How to increase your school's website metrics with chatbot targeting and personalization

As a member of your school’s marketing communications and enrollment teams,...

2 min read

Collect leads directly from your website

Students are already coming directly to your website to learn more about your...

2 min read

Yield season: want to make your numbers?

Getting in touch with seniors is harder than AP Calculus.

Students screen...

3 min read

7 steps to prep for a successful Giving Day

Planning a Giving Day this spring semester? Looking for new ways to engage with...

2 min read

A higher ed chatbot that integrates with your calendar

How many of your email threads look something like this?

Advisor: Are you free...

3 min read

Texting and the evolution of higher ed fundraising

RNL clients have raised millions of dollars using texting and RNL's remote...

2 min read

Live chat vs. chatbot - Harmony does it all

Your college’s website is the number one source for information for prospective...

3 min read

Automation with Cadence takes texting for higher ed to new heights

Your staff’s time is limited - let the automation features in Cadence do the...

3 min read

4 texts you should be sending alumni - that don’t ask for money

Alumni engagement goes well beyond writing checks.

This past year has been...

3 min read

Harmony hits all the higher education pain points

Every industry has its own issues that employees have to deal with on a daily...

2 min read

High Speed Sending streamlines Advancement efforts

Fast text delivery and quicker responses will raise efficiencies 

Your...

3 min read

Harmony allows for authentic interactions in higher ed

An article by the National Association for College Admission Counseling (NACAC)

4 min read

Mongoose values - who we are and why we do it

Values (noun-plural): principles that guide behavior and, ultimately, culture

A...

2 min read

If time is money, Harmony makes you rich

How many times per day does your office phone ring or your email ding  with...

2 min read

Need leads? Harmony handles higher ed lead generation for you!

As much as 76% of students start an inquiry by filling out a form on a school’s...

2 min read

Keeping remote college students engaged during COVID

While COVID vaccines are rolling into drug stores and hospitals throughout the...

2 min read

Why your college faculty should be texting students

Even the most organized, experienced, and diligent teacher cannot control their...

5 min read

How Harmony seamlessly integrates with your systems - Slate, CRMs, and more

Harmony is an intelligent virtual assistant that can be used in a variety of...

1 min read

Texting with Cadence creates real ROI for Admissions departments

Meet prospective students where they are: their phones

Your Admissions team...

4 min read

The 4 types of chatbots you should know about

When a visitor comes to your college or university website, they’re usually...

4 min read

How Louisiana Tech University used texting to develop a campus contact tracing program

Schools are utilizing texting to keep their campus safer during a pandemic

...

2 min read

Guided chat flows: your website visitor’s path to success

Harmony isn’t your average chatbot - it’s an intelligent virtual guide.

The...

2 min read

How an intelligent virtual assistant helps visitors accomplish tasks

Harmony, the intelligent chatbot from Mongoose, is a self-service technology...

2 min read

Advance your institution's communications with Auto Reply

When the staff at your college or university sends a text, it’s only the...

2 min read

Create real conversations and get more out of your data with Harmony

An intelligent virtual assistant can help you capture valuable lead information...

2 min read

How an intelligent virtual assistant can help you meet retention goals

By easily helping students accomplish tasks, Harmony keeps them engaged...

2 min read

What can an intelligent virtual assistant do for your Admissions department?

Self-service technology like Harmony can help prospective students cross the...

2 min read

4 ways to engage alumni through a virtual homecoming

When you think of a college homecoming weekend, what are the first things that...

2 min read

How is an intelligent virtual assistant different from a chatbot?

Spoiler: It does way more than a traditional chatbot.

A chatbot stands watch on...

1 min read

Does Harmony support other languages?

If your institution welcomes and supports students who speak a language other...

2 min read

Choosing who should be texting students

Determining who should be texting students can be broken down into two...

2 min read

Five touchpoints for communicating with current students

Take advantage of every opportunity to engage with students through texting.

...

4 min read

7 tips for communicating with Gen Z students

How do you reach the generation that lives life through the lens of their...

2 min read

Communicating effectively with post-traditional college students

With a juggling act of life, family, and work, communicating effectively with...

3 min read

Communicating with parents, high school counselors, employers & media

If your communication strategy only includes texting your student population,...

3 min read

10 cross-campus texting templates to ensure best practices

Use two-way texting to help students navigate the higher ed altered landscape.

...

4 min read

Smart text messaging strategies to beat higher ed staff burn out

How can your college take measures to ensure staff wellness while still meeting...

2 min read

How is Harmony maintained and updated?

A team of experts is ready to help you succeed.

Harmony, the intelligent,...

2 min read

Mongoose’s chatbot is THAT easy to install? Wow. Wow.

Harmony is a chatbot that is quick and easy to install, and it won't burden...

2 min read

How does Harmony improve over time?

Input and experience of higher ed professionals helps a chatbot perform at a...

2 min read

What is a chatbot playbook?

If your college is considering chatbot technology, one of the first things you...

2 min read

Does your college website pass the 10-minute tuition search challenge?

Recently, Akil Bello, the Senior Director of Advocacy and Advancement at...

2 min read

3 texting strategies proven to rekindle conversations with students

A prospective student showed interest, asked questions, and committed to...

2 min read

Texting nudges to supplement your college's communications strategy

While students prefer texting to phone calls and emails, you can never rely on...

3 min read

Is automation in higher education going to take my job?

Bots don’t replace humans, they help humans be more human.

The subject of...

3 min read

Reducing summer melt for graduate students

Students all over the country are currently making the tough choice to change...

2 min read

How to use texting and chatbots to provide campus reopening updates

Utilizing technology will allow your college to meet constituents’ expectations.

3 min read

Preparing for the summer of COVID-related melt

While it’s always a concern for admissions teams that high school graduates...

2 min read

Improving advancement and stewardship in remote times

Advancement teams across the country are challenged with developing ways to...

3 min read

Using 2-way texting to reach Giving Day goals

Colleges across the country are organizing to help students affected by COVID-19

2 min read

Legalities of texting students

You want to text students. But you don’t want to break the law. Lucky for you,...

6 min read

How a higher ed institution increased conversions by 518% with ChatBot

Visitors to higher education websites expect to find information or complete a...

2 min read

The difference between chatbots, AI and live chat

Does your college need a chatbot, AI or live chat?

These three terms are often...

2 min read

The importance of two-way texting in donor engagement during COVID-19

Recently, our partners at Ruffalo Noel Levitz (RNL) conducted a discussion with...

2 min read

Is it safe and secure to log into Cadence remotely?

Mongoose Cadence, our texting platform, is 100% cloud-based and built with the...

2 min read

Top 5 reasons to have a chatbot on your college website

What happens when someone browses your school website outside of normal office...

2 min read

Best practices for advancement departments during COVID-19

What should advancement teams do in times of crisis like these?

The recent...

2 min read

3 relevant tips for higher ed texting through COVID-19

Whether or not you use Cadence, Mongoose’s texting platform, is irrelevant...

3 min read

Emergency alerts vs. two-way texting for COVID-19 updates

The current state of affairs with coronavirus dominating the headlines calls...

5 min read

The key to fundraising is them, not you

For some, fundraising conjures images of drum rolls and giant check ceremonies,...

2 min read

Staying connected with students when your campus closes

As the higher ed community navigates COVID-19, schools are transitioning to an...

2 min read

How OCC revolutionized student success with Guided Pathways

Onondaga Community College had a need to increase student retention, but the...

2 min read

A guide to writing uncomfortable messages

Hint: Don’t pretend you’re the person who just retired

People go on vacation....

3 min read

Reaching more students with conversational engagement

What kind of impression is your school website making to visitors and potential...

2 min read

Integrating Salesforce with your texting platform

When the two systems play nice, you’ll get the most out of both.

Managing your...

1 min read

We get to do this - caring in college admissions with Brennan Barnard

"The best way to help students manage the stress [of applying to schools] is...

1 min read

Talk about money, and raise more with Lori L. Jacobwith

“That story we share has to cause me to feel some empathy. It could be...

1 min read

Better fundraising through storytelling with Brian Gawor

“There’s a huge risk in asking people for anything. But why wouldn’t we take...

2 min read

5 ways career services should be using texting

Students obtain an education as a pathway to gainful employment, but many...

2 min read

How Jacksonville State combined smart integration with automation

Jacksonville State University is a 4-year public institution that faced a...

1 min read

Joe Nocera on paying college athletes

“What you see here is kind of a scramble by the states, partly for competitive...

1 min read

Being inclusive without labeling students

“I think it’s about having individual relationships with your students, so...

2 min read

Using texting to increase non-traditional student retention

According to the Association of American Colleges and Universities, 74% of all...

1 min read

Some surprising statistics on "stealth fighter" parents

“You can look at the IP addresses. We can actually see 10-15% of the...

4 min read

Florida Southern College is in the relationship-building business

Like many schools, Florida Southern College (FSC) had declining enrollment...

3 min read

Put more students in the seats for on campus events

How to make your open house a full house

With all of the work that goes into...

3 min read

Why do alumni support their alma mater?

Answering this question is key to donor acquisition and retention. 

While your...

3 min read

ELEVATE 2019 Recap: Above & Beyond

Everyone I know: “Why is your conference in Puerto Rico?” 

Me: 

The answer to...

2 min read

Top 5 best practices for texting across the student lifecycle

Ruffalo Noel Levitz formed a strategic partnership with Mongoose because they...
1 min read

The TCPA and Legalities of Texting

“Brands and businesses think they’re complying with the TCPA by having “Text...

1 min read

Why add texting when staff is already so busy?

We are sometimes asked why it would make sense to add an additional tool to an...

2 min read

Four strategies to avoid melt

Each cycle, admissions staffs across the country work hard to make their...

1 min read

Enterprise texting for community colleges

While every institution needs to be strategic to effectively communicate with...

1 min read

Enhancing your brand experience with texting

How guiding constituents through every touch point can make all the difference

...

2 min read

Reaching community college students

Is it easier to reach a young student, new to the college experience and...

1 min read

UNC Charlotte recognized for annual giving text campaign

When a school from the Mongoose family does well, we’re more than excited to...

3 min read

Communicating with online students

Online students are traditionally self-starters looking to progress faster in...

1 min read

Are your phone calls to students drowning in a sea of robocalls?

With robo-dialing on the rise, more and more students are ignoring phone calls.

12 min read

Communicating with parents of prospective students

There is no denying the importance of the parents’ role in college application...

2 min read

Texting practices to avoid when using emojis

Sometimes, when you’re writing about the best practices of emoji use in texts,...

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Get Cadence and Harmony

Start engaging your audience with powerful conversational software.

Request Demo