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Cadence Support

Our work is never done.

With Mongoose Cadence, powerful software is only half the story. That’s because our agreement comes with unlimited— and we mean unlimited—support and training. Our approach to service is simple: we do whatever it takes to help you connect with your audience.

  • Strategic Consultation — Before you send a single text, we’ll help you develop your communication strategy and change your campus’ culture to welcome the technology with open arms.
  • Implementation Support — Sit back, relax, and let our implementation specialists get you up and running as efficiently as possible. You’ll also have a single point of contact to guide you through the process.
  • Leadership, Admin, and User Trainings — Who said trainings have to be boring? Give us a few minutes, we’ll make sure your team feels 100% comfortable with Cadence from day one.
  • In-System Help — Have a question while using the platform? You’re in luck, because we have answers to all your questions just a few clicks away.
  • Ongoing Client Support — Feel free to browse our extensive online knowledge base of best practices and FAQs.

Current Clients

Detailed answers to your most common questions can be found in our knowledge base.  Take a look.  If you can not find an answer there, you can open a support ticket from the knowledge base or simply email support@mongooseresearch.com.


Cadence by Mongoose - Higher Ed's preferred texting platform