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How an intelligent virtual assistant can help you meet retention goals

2 min read

By easily helping students accomplish tasks, Harmony keeps them engaged throughout their academic career.


How do I register for classes?

Can I set up a meeting with my academic advisor?

How do I apply to be the team mascot?

How do I reset my email password?

When is the deadline to apply for graduation?

Can I request a transcript?

These are just some of the many questions your Student Success department fields on a daily basis. And there’s no doubt that this academic year is the toughest yet for your team. So, handling things like password resets, setting up meetings with advisors, and sharing information about clubs and organizations on campus can take up a lot of time that you don’t have to spare. You need to focus on keeping students engaged in their classes so that they can graduate on-time and with good academic standing.

The good news is that there’s a solution to quickly complete all of these administrative tasks so you can spend your time on the most important questions and issues.

Meet Harmony - it’s more than just your basic chatbot.

You’re probably familiar with a standard chatbot that sits in the corner of a website and allows you to chat live with a customer service representative or pose commonly asked questions.

Are they effective? Sure.

But you can do better. Harmony, Mongoose’s intelligent virtual assistant goes way beyond the capabilities of a chatbot, actually automating processes and helping website visitors accomplish tasks on their own - freeing up your team to handle all of the other work on their plate. The technology is powered by Drift and uses what we like to call “guided flows,” which means taking visitors down a custom conversation path to help them successfully request documentation from your Registrar’s office, reset their password, find out important deadlines, and book meetings directly. And, if it’s a more complex question, Harmony will know to pull a member of your team into the conversation through live chat.

See how you can put Harmony to work in your Student Success department in this short video!